Hi, On 30.03.2015 13:29, Ali Umair wrote: > Team, > I am continuously facing following exception in OTRS, and i am > unable to track.... > > Anybody can suggest the root cause of this exception ? > > if no user access the OTRS application but still this exception is > printing in error log continuously... > > > [Sun Mar 29 17:29:53 2015] [error] [Sun Mar 29 17:29:53 2015] index.pl: > DBD::mysql::st execute failed: You have an error in your SQL syntax; > check the manual that corresponds to your MySQL server version for the > right syntax to use near ') AND st.queue_id IN (999999) AND sq.group_id > IN (802, 807, 820, 822, 829, 876,' at line 1 at > /opt/iplOTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 553. > [Sun Mar 29 17:29:53 2015] [error] ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: > linux Time: Sun Mar 29 17:29:53 2015 > [Sun Mar 29 17:29:53 2015] [error] > [Sun Mar 29 17:29:53 2015] [error] Message: You have an error in your > SQL syntax; check the manual that corresponds to your MySQL server > version for the right syntax to use near ') AND st.queue_id IN (999999) > AND sq.group_id IN (802, 807, 820, 822, 829, 876,' at line 1, SQL: > 'SELECT DISTINCT count(*) FROM ticket st, queue sq WHERE sq.id = > st.queue_id AND st.ticket_state_id IN ( ) AND st.queue_id IN (999999)
That's the problem here: the list of ticket states is empty, and the SQL syntax doesn't allow an empty list here. So, why is it empty? The dashboard does a search for tickets (or probably more than one search, but at least one is problematic), and selects by certain ticket states, but no ticket states match the search criteria. I don't know the dashboard well, but I guess there'll be a search by viewable states, so maybe somebody configured your OTRS to not contain any valid, viewable states? Cheers, Moritz > AND sq.group_id IN (802, 807, 820, 822, 829, 876, 913) AND > st.until_time <= 1427722133 LIMIT 10000' > [Sun Mar 29 17:29:53 2015] [error] > [Sun Mar 29 17:29:53 2015] [error] Traceback (12647): > [Sun Mar 29 17:29:53 2015] [error] Module: > Kernel::System::Ticket::TicketSearch (v1.488.2.1) Line: 5136 > [Sun Mar 29 17:29:53 2015] [error] Module: > Kernel::Output::HTML::DashboardTicketGeneric::Run (v1.38) Line: 224 > [Sun Mar 29 17:29:53 2015] [error] Module: > Kernel::Modules::AgentDashboard::_Element (v1.24) Line: 458 > [Sun Mar 29 17:29:53 2015] [error] Module: > Kernel::Modules::AgentDashboard::Run (v1.24) Line: 307 > [Sun Mar 29 17:29:53 2015] [error] Module: > Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 > [Sun Mar 29 17:29:53 2015] [error] Module: > /opt/iplOTRS/bin/cgi-bin/index.pl (v1.89) Line: 45 > [Sun Mar 29 17:29:53 2015] [error] > [Sun Mar 29 17:29:53 2015] [error] [Sun Mar 29 17:29:53 2015] index.pl: > DBD::mysql::st execute failed: You have an error in your SQL syntax; > check the manual that corresponds to your MySQL server version for the > right syntax to use near ') AND st.responsible_user_id IN (16) AND > sq.group_id IN (802, 807, 820, 822, 82' at line 1 at > /opt/iplOTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 553. > [Sun Mar 29 17:29:53 2015] [error] ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: > linux Time: Sun Mar 29 17:29:53 2015 > [Sun Mar 29 17:29:53 2015] [error] > [Sun Mar 29 17:29:53 2015] [error] Message: You have an error in your > SQL syntax; check the manual that corresponds to your MySQL server > version for the right syntax to use near ') AND st.responsible_user_id > IN (16) AND sq.group_id IN (802, 807, 820, 822, 82' at line 1, SQL: > 'SELECT DISTINCT count(*) FROM ticket st, queue sq WHERE sq.id = > st.queue_id AND st.ticket_state_id IN ( ) AND st.responsible_user_id > IN (16) AND sq.group_id IN (802, 807, 820, 822, 829, 876, 913) AND > st.until_time <= 1427722133 LIMIT 10000' > [Sun Mar 29 17:29:53 2015] [error] > [Sun Mar 29 17:29:53 2015] [error] Traceback (12647): > [Sun Mar 29 17:29:53 2015] [error] Module: > Kernel::System::Ticket::TicketSearch (v1.488.2.1) Line: 5136 > [Sun Mar 29 17:29:53 2015] [error] Module: > Kernel::Output::HTML::DashboardTicketGeneric::Run (v1.38) Line: 224 > [Sun Mar 29 17:29:53 2015] [error] Module: > Kernel::Modules::AgentDashboard::_Element (v1.24) Line: 458 > [Sun Mar 29 17:29:53 2015] [error] Module: > Kernel::Modules::AgentDashboard::Run (v1.24) Line: 307 > [Sun Mar 29 17:29:53 2015] [error] Module: > Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 > [Sun Mar 29 17:29:53 2015] [error] Module: > /opt/iplOTRS/bin/cgi-bin/index.pl (v1.89) Line: 45 > [Sun Mar 29 17:29:53 2015] [error] > > > -- > > -- > > *Best Regards* > > *Ali Umair* > > > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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