On 30.03.2015 14:36, Ali Umair wrote: > Dear Moritz, > Thanks for your reply, > > Following query state is empty.. due to some dashboard configuration. > but do you know this configuration is stored in which file? so that i > can remove or i am able to fix this issue?
This particular configuration is part of the database, and you can change it through the admin web frontend (Ticket Settings -> States) > SELECT DISTINCT count(*) FROM ticket st, queue sq WHERE sq.id = > st.queue_id AND st.ticket_state_id IN ( ) AND st.responsible_user_id > IN (16) AND sq.group_id IN (802, 807, 820, 822, 829, 876, 913) AND > st.until_time <= 1427722133 LIMIT 10000 > > > On 3/30/2015 4:39 PM, Moritz Lenz wrote: >> Hi, >> >> On 30.03.2015 13:29, Ali Umair wrote: >>> Team, >>> I am continuously facing following exception in OTRS, and i am >>> unable to track.... >>> >>> Anybody can suggest the root cause of this exception ? >>> >>> if no user access the OTRS application but still this exception is >>> printing in error log continuously... >>> >>> >>> [Sun Mar 29 17:29:53 2015] [error] [Sun Mar 29 17:29:53 2015] index.pl: >>> DBD::mysql::st execute failed: You have an error in your SQL syntax; >>> check the manual that corresponds to your MySQL server version for the >>> right syntax to use near ') AND st.queue_id IN (999999) AND sq.group_id >>> IN (802, 807, 820, 822, 829, 876,' at line 1 at >>> /opt/iplOTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 553. >>> [Sun Mar 29 17:29:53 2015] [error] ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: >>> linux Time: Sun Mar 29 17:29:53 2015 >>> [Sun Mar 29 17:29:53 2015] [error] >>> [Sun Mar 29 17:29:53 2015] [error] Message: You have an error in your >>> SQL syntax; check the manual that corresponds to your MySQL server >>> version for the right syntax to use near ') AND st.queue_id IN (999999) >>> AND sq.group_id IN (802, 807, 820, 822, 829, 876,' at line 1, SQL: >>> 'SELECT DISTINCT count(*) FROM ticket st, queue sq WHERE sq.id = >>> st.queue_id AND st.ticket_state_id IN ( ) AND st.queue_id IN (999999) >> That's the problem here: the list of ticket states is empty, and the SQL >> syntax doesn't allow an empty list here. >> >> So, why is it empty? >> >> The dashboard does a search for tickets (or probably more than one >> search, but at least one is problematic), and selects by certain ticket >> states, but no ticket states match the search criteria. >> >> I don't know the dashboard well, but I guess there'll be a search by >> viewable states, so maybe somebody configured your OTRS to not contain >> any valid, viewable states? >> >> Cheers, >> Moritz >> >>> AND sq.group_id IN (802, 807, 820, 822, 829, 876, 913) AND >>> st.until_time <= 1427722133 LIMIT 10000' >>> [Sun Mar 29 17:29:53 2015] [error] >>> [Sun Mar 29 17:29:53 2015] [error] Traceback (12647): >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> Kernel::System::Ticket::TicketSearch (v1.488.2.1) Line: 5136 >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> Kernel::Output::HTML::DashboardTicketGeneric::Run (v1.38) Line: 224 >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> Kernel::Modules::AgentDashboard::_Element (v1.24) Line: 458 >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> Kernel::Modules::AgentDashboard::Run (v1.24) Line: 307 >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> /opt/iplOTRS/bin/cgi-bin/index.pl (v1.89) Line: 45 >>> [Sun Mar 29 17:29:53 2015] [error] >>> [Sun Mar 29 17:29:53 2015] [error] [Sun Mar 29 17:29:53 2015] index.pl: >>> DBD::mysql::st execute failed: You have an error in your SQL syntax; >>> check the manual that corresponds to your MySQL server version for the >>> right syntax to use near ') AND st.responsible_user_id IN (16) AND >>> sq.group_id IN (802, 807, 820, 822, 82' at line 1 at >>> /opt/iplOTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 553. >>> [Sun Mar 29 17:29:53 2015] [error] ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: >>> linux Time: Sun Mar 29 17:29:53 2015 >>> [Sun Mar 29 17:29:53 2015] [error] >>> [Sun Mar 29 17:29:53 2015] [error] Message: You have an error in your >>> SQL syntax; check the manual that corresponds to your MySQL server >>> version for the right syntax to use near ') AND st.responsible_user_id >>> IN (16) AND sq.group_id IN (802, 807, 820, 822, 82' at line 1, SQL: >>> 'SELECT DISTINCT count(*) FROM ticket st, queue sq WHERE sq.id = >>> st.queue_id AND st.ticket_state_id IN ( ) AND st.responsible_user_id >>> IN (16) AND sq.group_id IN (802, 807, 820, 822, 829, 876, 913) AND >>> st.until_time <= 1427722133 LIMIT 10000' >>> [Sun Mar 29 17:29:53 2015] [error] >>> [Sun Mar 29 17:29:53 2015] [error] Traceback (12647): >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> Kernel::System::Ticket::TicketSearch (v1.488.2.1) Line: 5136 >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> Kernel::Output::HTML::DashboardTicketGeneric::Run (v1.38) Line: 224 >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> Kernel::Modules::AgentDashboard::_Element (v1.24) Line: 458 >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> Kernel::Modules::AgentDashboard::Run (v1.24) Line: 307 >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 >>> [Sun Mar 29 17:29:53 2015] [error] Module: >>> /opt/iplOTRS/bin/cgi-bin/index.pl (v1.89) Line: 45 >>> [Sun Mar 29 17:29:53 2015] [error] >>> >>> >>> -- >>> >>> -- >>> >>> *Best Regards* >>> >>> *Ali Umair* >>> >>> >>> >>> >>> _______________________________________________ >>> OTRS mailing list: dev - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/dev >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >>> >>> >>> >>> _______________________________________________ >>> OTRS mailing list: dev - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/dev >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > -- > > -- > > *Best Regards* > > *Ali Umair* > > > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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