Hello Moritz, I like the last option best, to improve the existing cleanup command.
Best regards, Martin Am 21.07.15 um 13:29 schrieb Moritz Lenz: > Hi all, > > at my employer, we have a small tool that unlocks all open or stalled > tickets from agents that are no longer valid. The idea is not to forget > tasks (in the form of tickets) just because an employee left. > > I want to bring this feature upstream, and my question is: in which form > should it be done? > > I have a few ideas: > * A TicketSearch option (AgentValid => 2 or so), and then hook that into > GenericAgent > * A new console module, Maint::Ticket::UnlockFromInvalidAgent > * Put it into the existing Maint::Ticket::InvalidUserCleanup console > module. > > Any opinions on what's best? > > Cheers, > Moritz > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Martin Gruner Senior Developer R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Grenzenlose Kommunikation mit der OTRS Business Solution™! Bereichern Sie Ihren IT Support und Kundenservice mit smarten Business Features! https://www.otrs.com/solutions/otrs-business-solution-on-premise/?lang=de/#OTRS-Business-Solution-Basic-Features _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
