Hi community, I'm testing OTRS 4.0.10
To create new tickets in a very quick way, I copied the module "AgentTicketPhone". In the menubar is a new entry called "Quick-Tickets". Klicking on this item is opening an overview about several categories. Clicking on one of these categories is opening a mask to create a new ticket. The mask contains only a DynamicField to leave a message abut the ticket. All other options are prefilled / preselected and not visible. When clicking the create-Button, nothing happens. But there is no message in the LogFiles (neither the Apache-LogFile nor the OTRS-LogFile) When using the Action "New Phone ticket", the ticket will be created. I did the same on our Productivity-Instance of OTRS (OTRS 3.2.14) and ther it still works. Here is in detail, what I did: 1.) Register the overview in SysConfig file: Schnell.xml directory: Kernel/Config/Files 2.) Modul for the Overview file: AgentQuickticket.pm directory: /Custom/Kernel/Modules 3.) Core-module for the Overview file: AgentQuickticket.pm directory: /Kernel/System 4.) Register the Mask "Creating Quickticket" file: AgentQuickticketMaske.xml directory: /Kernel/Config/Files This is a modified copy of section: <ConfigItem Name="Frontend::Module###AgentTicketPhone" Required="0" Valid="1"> <Group>Ticket</Group> <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup> ... <Link>Action=AgentQuickticketMaske</Link> (see: Ticket.xml) 5.) File to configurate the mask "Creating Quick-Ticket" file: AgentQuickticketMaskeConf.xml directory: /Kernel/Config/Files This is a modified copy of the section <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###Priority" Required="1" Valid="1"> <Description Translatable="1">Sets the default priority for new phone tickets in the agent interface.</Description> <Group>Ticket</Group> <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup> ... (see: Ticket.xml) 6.) Modul for Action "AgentQuickticketMaske" file: AgentQuickticketMaske.pm directory: /Custom/Kernel/Modules This is a modified copy of "AgentTicketPhone.pm". It's calling the TemplateFile "AgentQuickticketMaske.tt". Changes: package Kernel::Modules::AgentQuickticketMaske; ... TemplateFile => 'AgentQuickticketMaske', ... # create new ticket, do db insert Here is the preselection of values for creating a ticket. 7.) TemplateFile file: AgentQuickticketMaske.tt directory: /Custom/Kernel/Output/HTML/Standard Doing this, I walk along the instructions of the developer manual, chapter: "Writing a new OTRS frontend module". Is there any step missing? Is there any idea, what's going wrong? Thans in advance. Sepp _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
