Hi Renee , *) config file "Frontend::Module###AgentTicketPhone" was only an example to illustrate the source, I copied.
I will post the code as attachment (MS Word-document). *) Module in Kernel/System I guess, this is the Core-Module, to open the Overview of categories for Quicktickets and contains the action of the menubar. *) Other Module files As I mentioned before: file: AgentQuickticketMaske.pm directory: /Custom/Kernel/Modules This is a modified copy of "AgentTicketPhone.pm". It's calling the TemplateFile "AgentQuickticketMaske.tt". Changes: package Kernel::Modules::AgentQuickticketMaske; ... TemplateFile => 'AgentQuickticketMaske', ... # create new ticket, do db insert Here is the preselection of values for creating a ticket. Regards, Sepp >>> Renee B <otrs.l...@perl-services.de> 14.09.2015 13:51 >>> Hi Sepp, can you post the code? *) In your config file, you should replace "Frontend::Module###AgentTicketPhone" with "Frontend::Module###AgentQuickticketMaske" *) You shouldn't need the module in Kernel/System as you do not work with a new database table. *) Replace all "AgentTicketPhone" with "AgentQuickticketMaske" in your config files *) It's hard to find errors without seeing actual code... Regards, Renée Am 14.09.2015 um 13:16 schrieb Josef1 Penzkofer: > Hi community, > > I'm testing OTRS 4.0.10 > > To create new tickets in a very quick way, I copied the module "AgentTicketPhone". > > In the menubar is a new entry called "Quick-Tickets". Klicking on this item is opening an overview about several categories. > > Clicking on one of these categories is opening a mask to create a new ticket. The mask contains only a DynamicField to leave a message abut the ticket. All other options are prefilled / preselected and not visible. > > When clicking the create-Button, nothing happens. > > But there is no message in the LogFiles (neither the Apache-LogFile nor the OTRS-LogFile) > > When using the Action "New Phone ticket", the ticket will be created. > > I did the same on our Productivity-Instance of OTRS (OTRS 3.2.14) and ther it still works. > > Here is in detail, what I did: > 1.) Register the overview in SysConfig > file: Schnell.xml > directory: Kernel/Config/Files > > 2.) Modul for the Overview > file: AgentQuickticket.pm > directory: /Custom/Kernel/Modules > > 3.) Core-module for the Overview > file: AgentQuickticket.pm > directory: /Kernel/System > > 4.) Register the Mask "Creating Quickticket" > file: AgentQuickticketMaske.xml > directory: /Kernel/Config/Files > > This is a modified copy of section: > <ConfigItem Name="Frontend::Module###AgentTicketPhone" Required="0" Valid="1"> > <Group>Ticket</Group> > <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup> > ... > <Link>Action=AgentQuickticketMaske</Link> > (see: Ticket.xml) > > 5.) File to configurate the mask "Creating Quick-Ticket" > file: AgentQuickticketMaskeConf.xml > directory: /Kernel/Config/Files > This is a modified copy of the section > <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###Priority" Required="1" Valid="1"> > <Description Translatable="1">Sets the default priority for new phone tickets in the agent interface.</Description> > <Group>Ticket</Group> > <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup> > ... > (see: Ticket.xml) > > 6.) Modul for Action "AgentQuickticketMaske" > file: AgentQuickticketMaske.pm > directory: /Custom/Kernel/Modules > > This is a modified copy of "AgentTicketPhone.pm". It's calling the TemplateFile "AgentQuickticketMaske.tt". > > Changes: > package Kernel::Modules::AgentQuickticketMaske; > ... > TemplateFile => 'AgentQuickticketMaske', > ... > # create new ticket, do db insert > Here is the preselection of values for creating a ticket. > > 7.) TemplateFile > file: AgentQuickticketMaske.tt > directory: /Custom/Kernel/Output/HTML/Standard > > Doing this, I walk along the instructions of the developer manual, chapter: "Writing a new OTRS frontend module". > > Is there any step missing? > > Is there any idea, what's going wrong? > > Thans in advance. > > Sepp > > > > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
AgentQuickticketmaske.xml.docx
Description: MS-Word 2007 document
AgentQuickticketMaskeConf.xml.docx
Description: MS-Word 2007 document
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