Hi,
I have to admit that I got a little bit tired by our "do we have a
general quality problem with our product", so I would like to ask:
are people satisfied with our product ?
that generally spoken, the answer also might be "no". As I learned today
from my colleage Jakub /Franc (//NetBeans/ User Researcher) a product
who wants to serve all users needs will most likely not satisfy all of
them. A more interesting question mights be which group of users (or
generally speaking about people to also include non OOo users) are
satisfied or not satisfied with the product.
Or arguing the other way round : Can we derive from our mission
statement (http://wiki.services.openoffice.org/wiki/Mission_Statement ,
work in progress) any preferred user groups so that we are able to
follow our mission in a more focused manner ? Are these preferred user
groups satisfied with OOo or not ? I think we need to have full success
in such user groups fisrt before entering the next level (world
domination :) ).
What are our preferred users (or personas:
http://en.wikipedia.org/wiki/Personas ) and are they satisfied with the
overall product quality ? And please keep in mind that the quality
aspect has many aspects like:
* correctness
* completeness
* scalability
* absence of bugs
* fault tolerance
* documentation
etc (see http://en.wikipedia.org/wiki/Software_quality for details).
Having metrics like overall amount of bugs, new vs. closed bugs etc
available might good indicators of software quality but they shouldn't
be IMHO absolute and the only one measures for Quality.
so the next steps might be to identify our current strategy and the
resulting target audiences and find out wether we have a problem with
executing our strategy. but for that discussion we might have to find
another location than d...@qa ?!
Martin
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