Hi, Le Tue, 30 Jun 2009 22:35:12 +0200, Martin Hollmichel <[email protected]> a écrit :
> > Hi, > > I have to admit that I got a little bit tired by our "do we have a > general quality problem with our product", so I would like to ask: > > are people satisfied with our product ? > > that generally spoken, the answer also might be "no". As I learned > today from my colleage Jakub /Franc (//NetBeans/ User Researcher) a > product who wants to serve all users needs will most likely not > satisfy all of them. A more interesting question mights be which > group of users (or generally speaking about people to also include > non OOo users) are satisfied or not satisfied with the product. > > Or arguing the other way round : Can we derive from our mission > statement > (http://wiki.services.openoffice.org/wiki/Mission_Statement , work in > progress) any preferred user groups so that we are able to follow our > mission in a more focused manner ? Are these preferred user groups > satisfied with OOo or not ? I think we need to have full success in > such user groups fisrt before entering the next level (world > domination :) ). > > What are our preferred users (or personas: > http://en.wikipedia.org/wiki/Personas ) and are they satisfied with > the overall product quality ? And please keep in mind that the > quality aspect has many aspects like: > * correctness > * completeness > * scalability > * absence of bugs > * fault tolerance > * documentation > etc (see http://en.wikipedia.org/wiki/Software_quality for details). > Having metrics like overall amount of bugs, new vs. closed bugs etc > available might good indicators of software quality but they > shouldn't be IMHO absolute and the only one measures for Quality. > > so the next steps might be to identify our current strategy and the > resulting target audiences and find out wether we have a problem > with executing our strategy. but for that discussion we might have to > find another location than d...@qa ? d...@marketing or project_leads might be the right places. Although I totally second what you just wrote, you do also realize that by asking these questions we might end up developing several versions of OOo? It's fine with me, but I just want to outline the possible outcome of this (useful and important) discussion. Best, Charles-H. Schulz. --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
