Unfortunately https://issues.apache.org/jira/servicedesk/agent/RANGER/people throws - You don't have permission to access this Service Desk.
Can someone from INFRA can help with this request? Thanks, Selva- On 1/30/17, 5:54 PM, "Pono Takamori" <[email protected]> wrote: Greetings from Infra, We recently began our upgrade path for modernizing JIRA and in the process ServiceDesk was also upgraded. Before this upgrade the use of ServiceDesk was very straightforward for admins, but now we've discovered that it has irrevocably changed the permission scheme for ticket assignment. Assignable users (for projects that use ServiceDesk [0]) are not only definable by the project one user at a time by a Project Administrator. What this means for you is that you'll need to go to the Agents [1] page for your project and add all users which should be assignable. We apologize for the added work this upgrade caused, hopefully Atlassian will tend to the issue [2]. Please let us know via e-mail or Hipchat if you have any questions. Thanks for your cooperation, -Pono [0] - The affected JIRA Projects are: ATLAS, CARBONDATA, INFRA, KYLIN, OWC, RANGER AND SENSSOFT [1] - https://issues.apache.org/jira/servicedesk/agent/INFRA/people replacing INFRA with the key of your project [2] - https://jira.atlassian.com/browse/JSD-861
