On Fri, Feb 6, 2009 at 14:22 Karsten Bräckelmann <[email protected]> wrote:
> ReturnPath and acquisitions, hope that triggered your attention. I know > you're reading this list. ;) Actually, we weren't, until two people here pinged me. I'm not now, nor have I ever been a developer. We read the SA Users list. > There are a few bugs filed to remove any negative score for rules > concerning your various services. Bottom line of all of them is, to do > just that in case you fail to police your customers to obey to your > rules. The most important issue that has been mentioned repeatedly is > the lack of *any* way to report abuse -- by regular humans. I'm not > talking ESP here. > > There's no abuse address to find anywhere for SA users. Absolutely we are listening, and absolutely there is a place to file complaints. Here's what I wrote to SA Users 14/01/2009: We have only just begun doing compliance work on Safelist. SA scoring is, of course, your server, your SpamAssassin rules. I can't speak to what went on in the past but it is a new day for Habeas clients. We will be applying programme standards compliance in the same firm, even-handed manner as we do Sender Score Certified. If you are presently dissatisfied with the standardized scoring and have re-weighted, please consider keeping an eye on our performance via the QA tests Justin made note of, and your own views. As to the complaint submission issues noted here are concerned, the best point of contact moving forward for SA users would be [email protected] (please don¹t use my personal address as I travel frequently, and our Standards team see stuff sent to this alias in our ticketing queue). Please be sure to make note of the issue being Safelist or Sender Score Certified, preferably in the subject line. We acknowledge that there may be some suboptimal hotspots, and we welcome any data points you can provide. I do want to let you know that given the immense amount of work ahead of us, (we are working towards systems integration which is an non-trivial task, along with getting up to speed on existing clients and issues), responses and actions taken may require a longer-turn around time than is our intended end-point. What I can say is that we have a proven track-record (BondedSender -> Sender Score Certified) and so your patience and help during this transition period is much appreciated. > Yes -- I got a bad customer right here in my Inbox, approved by Habeas > and BondedSender. I'd like to tell you, so you can provide a worthwhile > service. If only I would know where to send it to. Thanks, please do sent it in to [email protected] -- Neil Schwartzman Director, Accreditation Standards & Security Sender Score Certified | Sender Score Safelist Return Path Inc. 0142002038
