https://bz.apache.org/SpamAssassin/show_bug.cgi?id=7351
--- Comment #7 from Tyler Freeman <[email protected]> --- Bill Cole, Thanks for taking the time to write an informative response. I appreciate it greatly > it is submitted as fuzzy hashes by Razor users around the world who judge > messages to be spam or not spam. In Razor jargon, they "report" messages that > are spam and "revoke" messages that are not spam, and the Razor DB keeps > tallies of what hashes have been reported or revoked and how trustworthy each > reporting user's judgment is. This was my guess of how this might be working since it was described as a "distributed db". I > In principle Cloudmark could whitelist whatever hashes are being generated by > your mail and being reported as spam but in practice they don't, even for > paying customers (at least they didn't when I was a paying customer some > years back...) This is good to know, I contacted Cloudmark through their online contact for several days ago but have not heard back. I won't waste further time following up there. > One other thing to consider: it is clear that the messages you put through > the mail-tester.com widget are not real, as they use an example.com address. I crafted those messages specifically for describing the issues as I didn't want to post any real user emails. > Is any of your REAL mail being rejected or relegated to spam folders by any > system, as far as you can tell? Yes, we have had a bunch of emails rejected by a wide variety of ESPs with response along the lines of the following: "554 5.7.1 Spam detected by content scanner. Message rejected." or "554 5.7.1 [P4] Message blocked due to spam content in the message." I've been contacting each ESP were we've had an issue to request that they stop blocking our emails (and I'll keep doing so as new ones come in.) It has been extremely time consuming and many ESPs require confirmation from the recipient of a blocked message that they wanted to receive it (luckily we have phone numbers for our customers and provide a high value service, so we can reach out directly.) I had been hoping that this would translate into eventual removal of our hashes from Razor2 based on my guess of how it worked. From what you have said, this may indeed be the case (as long as some of these ESPs are using Razor2.) It sounds like what I did is the best way to get a hash removed from the Razor2 DB, since you can take advantage of revocations from a wide range of different TeS score holders. The only other solution for a non ESP seems to be installing Cloudmark's SpamNet Outlook plugin and using that to build up a good TeS score before revoking the spam classification of your own messages. The Razor2 SourceForge site appears to be inactive, any ideas on getting the above information on removal posted so that others will have an easier time figuring this out than I did? Additionally, it would be neat to have a public list of ESPs and their various methods/emails/phonenumbers for requesting unblocking. Thanks for everyone's help, Tyler -- You are receiving this mail because: You are the assignee for the bug.
