On 27-Feb-15 19:15, Andy Seaborne wrote:
On 27/02/15 17:16, alaninmcr wrote:
Hello everybody,
Should non-subscribers be able to mail to the users mailing list?
They won't see replies if they don't subscribe, nor will the pool of
knowledge increase.
The email should have dropped into a moderators inbox for accept/reject.
Yes that's what I would have expected. I didn't see an accept/reject for
the person's e-mail attempt. I am trying to find out exactly what
message they got back.
[snip]
If not, what is the mechanism for a non-subscriber asking a question?
Subscribe.
Was that how your old world support happened?
There was/is also a [email protected] We suggest that questions
mailed to it are sent to the open mailing lists. There is also a
feedback form on the old Taverna website that e-mails
[email protected] and that form could be opened from within Taverna
Workbench 2.5
The form isn't in http://taverna.incubator.apache.org/ (which is good),
but having a way in the workbench is probably "a good thing". What do
other Apache programs do?
There are alternative channels outside Apache that you may need to be
aware of - e.g. StackOverflow or specialist forums.
Andy
(And I suggest being extremely careful about answering offlist 1-1
questions rather than asking them to mail the users@ list. Plan for
success - if you get stuck with offlist email, you, personally, may
personally get stuck in that loop with increasing email.)
The [email protected] goes to several people, so that wasn't a
problem. It has happened, though, with skype. We probably should promote
the hipchat more - it isn't yet mentioned on
http://taverna.incubator.apache.org/
Alan
