Kavin Kumar created ZEPPELIN-1478:

             Summary: Emails are not being delivered to the corporate email
                 Key: ZEPPELIN-1478
                 URL: https://issues.apache.org/jira/browse/ZEPPELIN-1478
             Project: Zeppelin
          Issue Type: Bug
            Reporter: Kavin Kumar
            Assignee: Lee moon soo

Ticket to track the below issue since I couldn't find any other queue to report 
this issue.Could you please do the needful?


On Mon, Sep 12, 2016 at 12:59 PM, Kavin Kumar K S <kavin.ku...@imaginea.com> 

    HI Moon,

    This is w.r.t the issue of not getting emails when we send to 
dev@zeppelin.apache.org When we checked on the google side, they asked to check 
with apache side and whitelist our domain (imaginea.com) or do something else 
related to it.Please let me know whom should I contact for this.


    On Fri, Sep 9, 2016 at 4:17 PM, Ravi Gokara <rav...@pramati.com> wrote:

        ---------- Forwarded message ----------
        From: Google for Work Support <esupp...@google.com>
        Date: Fri, Sep 9, 2016 at 4:14 PM
        Subject: Message sent from Imaginea to external mail group not received 
by recipient party [ ref:_00D00VNwG._50060119mxE:ref ]
        To: "rav...@pramati.com" <rav...@pramati.com>

        Hello Ravi,

        Thanks again for calling in sir.

        As discussed the when I tracked the following message ID you provided 
<CAMCW-MVs=-uzm6hzp+nyx-sn2waemkc8g2w0b_5tcch9vd5...@mail.gmail.com> it shows 
the following output for dev@zeppelin.apache.org:

        dev@zeppelin.apache.org Sep 9, 2016, 07:03      0.01 seconds    ---- 
Delivered to an SMTP server with IP address:

        So this confirms has succeeded in handing off the message to the 
recipient domain's IP We can see no further than this. The IP has 
accepted the message that I can confirm.

        When I used Networktools.com (http://network-tools.com/) to send a test 
message to dev@zeppelin.apache.org I got the following response:

        550 5.1.1 <dev>: Recipient address rejected: User unknown in local 
recipient table

        There very much appears to be an issue with the recipient server that 
is beyond our control or within our scope of support. I recommend you send this 
email on to the admin team for the recipient domain to help them with their 
investigation. They may need to check their firewall, spam filtering or 
whitelist your domain.

        Ravi I'm delighted I could be of assistance.

        As you have authorized me to do so, your case will now Soft close and 
you will receive an email notification. If there is anything further I can do 
for you regarding this issue after your case closes, please reply to this 
message within the next 30 days and I will be happy to assist you further.

        Please do not hesitate to contact Google for Work Support in the future 
should you need to do so.

        Ravi I hope you have a great day. All the best for now.


        Google for Work Support

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