Kavin Kumar created ZEPPELIN-1478:
Summary: Emails are not being delivered to the corporate email
Issue Type: Bug
Reporter: Kavin Kumar
Assignee: Lee moon soo
Ticket to track the below issue since I couldn't find any other queue to report
this issue.Could you please do the needful?
On Mon, Sep 12, 2016 at 12:59 PM, Kavin Kumar K S <kavin.ku...@imaginea.com>
This is w.r.t the issue of not getting emails when we send to
email@example.com When we checked on the google side, they asked to check
with apache side and whitelist our domain (imaginea.com) or do something else
related to it.Please let me know whom should I contact for this.
On Fri, Sep 9, 2016 at 4:17 PM, Ravi Gokara <rav...@pramati.com> wrote:
---------- Forwarded message ----------
From: Google for Work Support <esupp...@google.com>
Date: Fri, Sep 9, 2016 at 4:14 PM
Subject: Message sent from Imaginea to external mail group not received
by recipient party [ ref:_00D00VNwG._50060119mxE:ref ]
To: "rav...@pramati.com" <rav...@pramati.com>
Thanks again for calling in sir.
As discussed the when I tracked the following message ID you provided
<CAMCW-MVs=-uzm6hzp+nyx-sn2waemkc8g2w0b_5tcch9vd5...@mail.gmail.com> it shows
the following output for firstname.lastname@example.org:
email@example.com Sep 9, 2016, 07:03 0.01 seconds ----
Delivered to an SMTP server with IP address: 220.127.116.11
So this confirms has succeeded in handing off the message to the
recipient domain's IP 18.104.22.168. We can see no further than this. The IP has
accepted the message that I can confirm.
When I used Networktools.com (http://network-tools.com/) to send a test
message to firstname.lastname@example.org I got the following response:
550 5.1.1 <dev>: Recipient address rejected: User unknown in local
There very much appears to be an issue with the recipient server that
is beyond our control or within our scope of support. I recommend you send this
email on to the admin team for the recipient domain to help them with their
investigation. They may need to check their firewall, spam filtering or
whitelist your domain.
Ravi I'm delighted I could be of assistance.
As you have authorized me to do so, your case will now Soft close and
you will receive an email notification. If there is anything further I can do
for you regarding this issue after your case closes, please reply to this
message within the next 30 days and I will be happy to assist you further.
Please do not hesitate to contact Google for Work Support in the future
should you need to do so.
Ravi I hope you have a great day. All the best for now.
Google for Work Support
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