On Mon, Jun 22, 2026 at 03:25:58PM +0000, Zbigniew Jędrzejewski-Szmek wrote:
> On Mon, Jun 22, 2026 at 03:06:13PM +0100, Daniel P. Berrangé wrote:
> > > - Indeed if you loose all access to all your otps, you currently have to
> > >   manually email us and do something to prove your are you in order for
> > >   us to clear them. This can be any of: gpg signed emails, ssh access, 
> > >   external verify if we have access to it/trust it, etc. Whatever is 
> > >   available and trustworthy. That said, I would urge everyone with an 
> > >   otp enrolled to... enroll at least one backup one. If you have access
> > >   to ANY otp enrolled in your account you can remove the one you no
> > >   longer have access to, update things/login, etc. The recovery process
> > >   only needs to happen if you have lost access to every otp attached to 
> > >   your account.
> > 
> > I don't suppose there's a low effort way to introduce a "recovery tokens"
> > feature for 2FA ?
> 
> I think our "recovery token" stratgy is what Kevin wrote above, i.e.
> a second and third 2FA devices.

IMHO emailing admins is a process of last resort. You definitely need
that to be possible, but you don't want users to have to use it as the
primary process.

When I talk of recovery tokens, I mean a system that is "self service"
that does not create a burden / bottleneck on our admins long term.


With regards,
Daniel
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