David -
I don't understand that comment. What "several efforts" are you talking
about? I don't think there were several efforts to publicize this outage -
if so, the scope of those efforts wasn't sufficient IMHO.
- Ed
On 12/4/08 10:48 AM, "David Farning" <[EMAIL PROTECTED]> wrote:
> On Fri, Dec 5, 2008 at 5:25 AM, Ed McNierney <[EMAIL PROTECTED]> wrote:
>> Bernie -
>>
>> We should *never* take our public-facing Web services offline deliberately
>> without scheduling that event in advance and sending warnings and reminders
>> of when that scheduled maintenance will occur. Never. There are a lot of
>> people who have been working very hard over the last few weeks to ensure
>> these primary Web services are available, online, and reliable - with
>> fallback systems in place in case something (like a software upgrade) goes
>> wrong.
>>
>> This should never happen again. We cannot be taking our servers offline
>> during a busy period of the day (late afternoon or early evening, prime time
>> for our major US G1G1 market) for 45 minutes while we figure out "weird
>> problems".
>>
>> Perhaps I missed it, but I do not recall any email review or discussion of
>> the value or need for either OpenID or a MediaWiki update, and I don't
>> understand how we made the decision that either was more valuable than
>> keeping one of our two major public sites online.
>>
>> Having volunteer assistance for systems administration is extremely
>> valuable, but that assistance must be coordinated and communicated with the
>> rest of the team.
>>
>
> Is coordination and communication a one-way street:( Several efforts
> have been made recently to coordinate and communicate... only to be
> met with silence.
>
> david
>
>> - Ed
>>
>>
>> On 12/4/08 5:08 AM, "Bernie Innocenti" <[EMAIL PROTECTED]> wrote:
>>
>>> Ed McNierney wrote:
>>>> What was the motivation for this upgrade? Why did we need to take the wiki
>>>> offline for several hours during our G1G1 promotion? Thanks.
>>>
>>> It was offline for approximately 45 minutes (and it was mostly due to
>>> a weird problem that took a while to figure out).
>>>
>>> The main motivation for the upgrade was installing OpenID to enable
>>> single-sign-on across all the web applications. Secondarily, it's
>>> always safer to keep web applications up to date. I also did a few
>>> cleanups to ensure the next updates will be a little easier.
>>
>>
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