On Fri, 2011-06-17 at 11:16 +0200, Sebastien Bourdeauducq wrote:
> So you can also enjoy the quality of Analog Devices' support...

Welcome to the world of ADI "support"...

Last year (around February) I asked for some clarification on the
ADV7125's requirements for voltage references. FOUR MONTHS later, this
is what I got back:

> I am sorry but we are unable to provide support to you and your
> project with the ADV7125.
> 
> This part is a special product with extensive support requirements.
> Unfortunately support cannot be provided to all of our customers. 
> 
> I apologize in the name of Analog Devices and hope you are in an early
> product selection stage so far.
> 
> Best regards
> 
> Bernhard Siegel
> European Linear Support Group. 
> Central Applications Manager
> Analog Devices

I've used CPUs with more exacting support requirements. FYI, the 7125 is
an 8-bit RGB DAC.

By contrast, I've had great tech support from Texas Instruments. Posted
a query on their E2E forum, and one of their engineers got back to me
within a day or so. Problem solved PDQ, and I bought a tube of the part
in question (a PLL).

"This is how you do it, folks!"

-- 
Phil.
[email protected]
http://www.philpem.me.uk/

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