On 14/03/2012 00:12, paul perrin wrote:
I put in quite a few FoI requests to Brghton and Hove council - and their responses keep coming back attached to the *WRONG* request. I contact the team and ask for the responses to be moved - but realistically it makes 'what do they know' more trouble than writing directly... I don't know where the fault is - the council or the whatdotheyknow software, but it really needs to be sorted...
My guess is that what's happening is that they've taken the one-time address generated by WDTK for the first request, and then stored that in their system as your address, and any subsequent requests from you are being replied to that address. Or, more simply, whoever is replying is just looking for "Paul Perrin" in their Outlook address book and taking the first match.
I'm not sure there's a simple way around that. The other option would be for WDTK to generate a unique address per user, instead of per request, and then route responses to the correct request by means of the subject line or something. But that in turn is likely to break when confronted by either a ticketing system at the remote end which rewrites subject lines, or an individual user who writes a new email (as opposed to hitting "reply") and composes a new title (typically, "Response to your FOI request" or something equally meaningless).
Mark -- Sent from my Babbage Difference Engine 2 http://mark.goodge.co.uk _______________________________________________ developers-public mailing list [email protected] https://secure.mysociety.org/admin/lists/mailman/listinfo/developers-public Unsubscribe: https://secure.mysociety.org/admin/lists/mailman/options/developers-public/archive%40mail-archive.com
