On 14/03/2012 08:26, Mark Goodge wrote: > On 14/03/2012 00:12, paul perrin wrote: >> >> I put in quite a few FoI requests to Brghton and Hove council - and >> their responses keep coming back attached to the *WRONG* request. >> I've been having the same trouble with Ofcom, but the incidence varies from person to person. I have asked them to always comply with legislation and use the correct return address, but some of their number are still struggling.
> My guess is that what's happening is that they've taken the one-time > address generated by WDTK for the first request, and then stored that in > their system as your address, and any subsequent requests from you are > being replied to that address. Or, more simply, whoever is replying is > just looking for "Paul Perrin" in their Outlook address book and taking > the first match. I wonder if the email address generated for a request was visible to the logged in requester, that would allow them to say on any replies incorrectly routed:- " Please re-reply to [email protected] for any reply to request of reference ZZZZZZZ. [email protected] being the 'return address' for this request. " Although I have not seen an email sent to the authority, could explicit instruction about the return address be added there too? Just a suggestion. -- Mark _______________________________________________ developers-public mailing list [email protected] https://secure.mysociety.org/admin/lists/mailman/listinfo/developers-public Unsubscribe: https://secure.mysociety.org/admin/lists/mailman/options/developers-public/archive%40mail-archive.com
