Hi,
On 16/03/2012 09:24, paul perrin wrote:
Now I have an idea of what they see - it seems they are using the
address for a request about school closures for everything right now
Here is the latest wrong reply
http://www.whatdotheyknow.com/request/notice_of_school_closure_st_marg#incoming-264209
I've moved this to
http://www.whatdotheyknow.com/request/have_jobsposts_been_lost_as_a_re#incoming-264668
and
http://www.whatdotheyknow.com/request/notice_of_school_closure_st_marg#incoming-262254 -
To do with speed limits
to
http://www.whatdotheyknow.com/request/consideration_of_increased_vehic#incoming-264671
The best thing to do when this happens is to contact
[email protected] as we're happy to move these (takes less than a
minute to do) and to tell the council to check they are using the
correct address in future. It is also best not to reply to a message
that has been sent to the wrong place until it has been moved, as this
makes things harder for us to sort out and the council will get a
message from the wrong address and think that it is an ok one to use.
More generally, misdirected responses aren't too big an issue. We deal
with about 18 - 19 a week, with almost all of those being caused by
typos in the request address, which are caught by the system and sent to
the Holding Pen before they can be delivered to the wrong place.
It is extremely rare for an authority to store one WDTK address in their
system and insist on sending all responses to that address, as by now,
most seem to understand the basic idea of how WDTK works.
In Paul's case, Brighton are consistently using one email address to
reply to several different requests. I think this is most likely to be
caused by human error, rather than by a general issue with their
systems, as they have successfully dealt with multiple requests from one
user in the past without any responses going astray. They probably just
need a nudge to remind them to reply to the address the message comes from.
Regards,
------
Helen - WhatDoTheyKnow.com volunteer.
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