RE: [development-axapta] Axapta crashing in WindowsXP

[Peter Friberg]

Maybe this will fix your problem? 

This is the short version: 
Answer from Development: 
If the customer wants to apply the correction by himself before service pack 4 is released, he can do it by changing one line of code in the ImageListAppl_Aot class's Build method. 

Change line 104 from: 
image.createImage(16,16,32); 
to: 
image.createImage(imagelist::smallIconWidth(), imagelist::smallIconHeight(), 32); 

Here is the full report from development: 
l Service Request - Navision Axapta NO-222-818-3LM8 
Operating System  
Operating System:  Windows 98- Kernel Type: 2 Tier- 
Product Version:  2.5 Market Pack- Lang. Kernel Localized Language: English- 
Sub release Service Pack/ Pre-release: SP2- Lang. Application/Label: Norwegian- 
Database Type: SQL Server 7.0- Language Documentation: Norwegian- 
Office Version:  N/A- Appl. Build No.: - 
Kernel Build No: -   

Request Information  
Product Area:   (Axapta 2.5) Technical Issue Severity:  1. High- 
Category: System Customization to Appl./Object: No- 
Type of Request:  Error   

Request Description 
Subject:  Axapta crashes after upgrading to Axapta SP2 with MarketPack- 
Problem Summary:  After having upgraded to SP2 with Market Pack we cannot use all of the workstations at one of our customers. Nearly everytime we try to log on Axapta crashes with the attached error message, usually when we log on .

Sometimes it is possible to log on but Axapta usually crashes when we try to open the projects registre. 
These machines worked fine before we installed the SP2 and MP. After Axapta has crashed it seems like it uses all memory and we have to restart the PCs in order to work with other programs like word etc.

On other Pcs Axapta works fine. Do you have any suggestions to what we can do? 

080202: 
I have attched the odbc trace . I cannot attach the stack trace because when Axapta crashes all system resources are occupied. I have to restart the PC. As I have said Axapta is very unstable, but it does not crash everytime. It seems to me that Axapta crashes when I start Axapta first after a reboot, while it does not crash if I start IE or word first and then Axapta. But I do not know that this is systematic.

07-02-02 
I cannot get this information today as I am not at the customers site, I have solved the problem temporarily by using two other Pcs, while two Pcs do not work now.

I do not understand how Option Pack Dlls can be the problem as thes PCs worked fine before with SP1 and Option Pack, but maybe you mean Market Pack DLLs?

11-02-02 
Answers to your questions: 
1. The customer have 20 PCs, on 2 of them Axapta crashes regularly (Windows 98), on the others maybe once 
a day. Some have Windows 2000 and don't seem to have the problem. All others are Windows 98. 

2. I tried to change the smmaxol, but this did not help. What kind of problems can running the new dll cause. 

Some additional information. I found out that all the Pcs with problems have set their "System font size" to large fonts instead of the default which is small. When I changed the font size to small and restarted the PC I cannot make Axapta crash regularly. I do not know if this will make Axapta behave stable during the day, but we will test.

Do you think the system font size can give Axapta problems? 

12.02.02 I cannot see that this has been answered. The customer would like to use the Standard functionality in Windows which Large fonts is

23.05.02 
I don't understand why this has been closed, the problem has not been solved just reproduced. Should it not be reported as a bug that should be fixed. As I have already said our customer would like to use large fonts (especially in other Windows applications)

- 

 
How to Reproduce 
Steps to Reproduce Error:  -  
Expected Result:  - - 
File Attachment: - 

- error.doc - Sql.jpj 

Request Answer 
Responsible: Jan Mehus- 
Conclusion: Answered- 
Expected to be handled in: - 
Corrected in: - 
Corrected in Sub Release: - 
Hot Fix No.: - 
Description: - 
Explanation: 20020206 JMe: The only subject I immediately can think of is problems with different versions of option pack specific dll's for Win98 and Win2000. We need some extra info in order to give an qualified guess of what is wrong in this case:

The stack trace for Axapta at time of crash 
ODBC trace for start of an crashing instance of Axapta 

11-02-2002. JMe I hope this will help you along.If this doesen`t please reopen request. 
Answer fro DK. 
'Please clarify. 

1) 
How many PC's are the customer using for Axapta? 
You write about 2 PC who's having the problems. Are those PC's alike? (Operating System) Is it Win98 you have a problem with?

What about the PC's you dont have problems with? Are the running another O/S? 

2) 
Anyway. 
When running with Win95/98 you need to use the "smmaxol.dll" vers. 1.0. 
When you install the Marked Pack it will install the "smmaxol.dll" vers. 2.0. which will give you problems when running Win95/98. 

But not the kind of problems you describe. 
Please use the command "Regsvr.exe -u smmaxol" to first unregister the smmaxol.dll. Then change the version 1.0 to 2.0 smmaxol.dll and use the "Regsvr.exe smmaxol" to register the dll.

Remember to reboot the PC after this to be sure it has been unloaded from memory. 



17-04-2002. JMe. 
Talking to ???, she indicate that this is a know problem, (Technet), that when installing large font in the O/S system, Axapta will easily crash.

After receiving this information, I tested Axapta 2.5 SP3 without markedpack on a Win2000 Professional. And Axapta was able to crash within few seconds :-( ??? knows how to provoke the error.

It seems to me the the problem is the large font which the customer will use. Try without large fonts. Case closed 

12-06-2002. JMe 
Answer from Development: 
If the customer wants to apply the correction by himself before service pack 4 is released, he can do it by changing one line of code in the ImageListAppl_Aot class's Build method. Change line 104 from:

image.createImage(16,16,32); 

to: 

image.createImage(imagelist::smallIconWidth(), imagelist::smallIconHeight(), 32); 

Case Closed 
18/9-2002 JMe 

 
Answer from Development: 
If the customer wants to apply the correction by himself before service pack 4 is released, he can do it by changing one line of code in the ImageListAppl_Aot class's Build method. 

Change line 104 from: 
image.createImage(16,16,32); 
to: 
image.createImage(imagelist::smallIconWidth(), imagelist::smallIconHeight(), 32); 
The error has been located in the standard Axapta 2.5 application and is corrected in service pack 4. As the customer has discovered, the problem appears each time a system is not using Small Font. The problem appears on ALL operating systems but is can hard to provoke the error on newer operating systems.

If the customer wants to apply the correction by himself before service pack 4 is released, he can do it by changing one line of code in the ImageListAppl_Aot class's Build method. Change line 104 from:

image.createImage(16,16,32); 
to: 
image.createImage(imagelist::smallIconWidth(), imagelist::smallIconHeight(), 32); 
Answered and Closed- 

-----Original Message----- 
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] 
Sent: 17. december 2003 04:40 
To: [EMAIL PROTECTED] 
Subject: [development-axapta] Axapta crashing in WindowsXP 

Hi all, 

I have a problem with my Axapta 2.5 SP3 running in WinXP 
environment. It'll hang very often, sometimes up to 10 times in the 
morning itself. This is getting frustrating. 

I've installed the Kernel Hotfix 1 and 2 but that doesn't solve the 
problem. Anyone have a solution for this problem? 

Thanks in advance. 

 

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