Hi Abe I am not sure if you are happy with RT but there is another product called perldesk, that I have been using for the last few months! (www.perldesk.com)
I find it to be really slick and easy! They also have a commercial product called perlbill (www.perlbill.com) I have a howto from Placido Sanchez if you would like to try it. Abe Loveless wrote: > I'm looking for some testers. > > I just got RT (Request Tracker) installed on a test SME server (v5.1.2). > RT is a ticket tracking system (http://www.bestpractical.com/rt/). I > believe it is the system that hosts MITEL's [EMAIL PROTECTED] tracking > system. > > You can play with a system that I have up and running: > Send a test message to [EMAIL PROTECTED] The system should > respond with an AutoReply. You can then log into the web interface at > http://test.tech-geeks.org/rt/index.html > > Login: root > Password: password > > Feel free to create users, modify tickets... whatever you want. (New > queue's won't work, as they require some modification on the server > itself.) I would especially like some feedback from people that are > already using RT. I believe I have it setup correctly, but I don't > really know if it is actually working as it should. > > I'm going to re-load the server Friday (Aug 23, 2002) morning, so you > have until then to play with this test server. > > I have also posted a "how-to" explaining what I did to get it working. > http://www.tech-geeks.org/contrib/loveless/rt/ > After I get some feedback, I may ask to have it hosted (at least linked) > from the contrib site. > > > Thanks go to Rich Lafferty for his contributions in his ftp directory. > > Note: It is possible that you will get an Apache error on the webpage. > Apparently the app hiccups, occasionally, when using Perl 5.6.0... just > refresh the page and it should come up. Also, I have only tried on > v5.1.2. Don't know about other versions, yet. (Left my 5.5 cd at home > yesterday) > > Feedback welcomed, of course. > > Thanks, > Abe > > > > > > Abe Loveless > Network Specialist > > Area 5 Learning Technology Center > 200 Clay Street Edwardsville, IL 62025 > Phone: 618-692-6200 ext.4571 Fax: 618-659-9338 > > http://www.lth5.k12.il.us > > --- > Outgoing mail is certified Virus Free. > Checked by AVG anti-virus system (http://www.grisoft.com). > Version: 6.0.381 / Virus Database: 214 - Release Date: 8/2/2002 > > > > -- > Please report bugs to [EMAIL PROTECTED] > Please mail [EMAIL PROTECTED] (only) to discuss security issues > Support for registered customers and partners to [EMAIL PROTECTED] > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > Archives by mail and http://www.mail-archive.com/devinfo%40lists.e-smith.org > > > -- Regards Brandon Friedman Cell:083 408 7840 E-mail: [EMAIL PROTECTED] www.bfconsult.co.za -- Please report bugs to [EMAIL PROTECTED] Please mail [EMAIL PROTECTED] (only) to discuss security issues Support for registered customers and partners to [EMAIL PROTECTED] To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Archives by mail and http://www.mail-archive.com/devinfo%40lists.e-smith.org
