Rick,

see my comments inline

----- Original Message -----
> From: "Rick Wagner" <[email protected]>
> To: [email protected]
> Sent: Monday, July 11, 2016 7:20:02 AM
> Subject: [Devtools] Development suite installer questions
> 
> Hello DevTools,
> 
> We're working with a customer that brings a few interesting questions about
> the installer.
> 
> 
> Question 1:
> 
> When an attempt is made to download the Development Suite, we see the error:
> 
> "Oops. Something went wrong
> The download failed. Please check if you have internet access, connected to
> VPN, have correct configuration for proxy server. Try to download again
> after problem is fixed."
> 
> The user tells us they are behind a proxy server. Do we have any specific
> recommendations for a remedy?

I see first problem here is that message doesn't say what exactly went wrong 
and what installer was trying to download.

It could be proxy issue related to:
1. User-Agent header does not set it at all;
2. Download for Vagrant and Oracle Virtualbox uses redirects on 
developers.redhat.com not direct links see 
   details here https://issues.jboss.org/browse/ORG-2929.

Could you ask if links

http://developers.stage.redhat.com/redirect/to/virtualbox-5.0.8.download
http://developers.stage.redhat.com/redirect/to/vagrant-1.7.4.download

work from browser?

> 
> 
> Question 2:
> 
> The same user notes that when they do get the installer, it urges them to
> install Cygwin even though it's already present. Is there a way to avoid
> this?

Cygwin detection is not implemented yet and it might become optional component 
to install soon, see supported terminals discussion.

Thanks,
Denis

> 
> Thanks,
> 
> Rick
> 
> 
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