Hi Carlos (and everyone!), Do have a look here from the implementers manual, about how to report a problem..
9.3. Reporting a problem If you encounter a problem with the DHIS 2 software you can ask for assistance on the developer's mailing list at https://launchpad.net/~dhis2-devs. Before reporting, make sure that you have: - Cleared the web browser cache (also called history or browsing data) completely (select all options before clearing). - Cleared the DHIS 2 application cache: Go to Data administration -> Cache statistics and click Clear cache. If you believe you have found a bug you can report it either to the developer mailing lists or to the bug tracker at https://bugs.launchpad.net/dhis2 . For the developers to be able to help you need to provide as much useful information as possible: - DHIS 2 version: Look in the Help -> About page inside DHIS 2 and provide the version and build revision. - Web browser including version. - Operating system including version. - Servlet container / Tomcat log: Provide any output in the Tomcat log (typically catalina.out) related to your problem. - Web browser console: In the Chrome web browser, click F12, then "Console", and look for exceptions related to your problem. - Actions leading to the problem: Describe as clearly as possible which steps you take leading to the problem or exception. - Problem description: Describe the problem clearly, why you think it is a problem and which behavior you would expect from the system. On Mon, May 12, 2014 at 3:04 PM, Jason Pickering < [email protected]> wrote: > Hi Carlos, > > We can help you, but we need more detailed information. > > Include a copy of your logs when DHIS2 starts up, so that we know what is > going on. > > Let us know what version you are using, what your operating system is, > which database system you are using, and which Java version you are using. > > The more information you can provide, the more help we will be able to > provide. > > Best regards, > Jason > > > > > > > On Mon, May 12, 2014 at 2:55 PM, Carlos Nyembwe <[email protected]> wrote: > >> Who can help my to fix this problem? >> sorry for my >> >> >> 2014-05-12 5:22 GMT-07:00 Knut Staring <[email protected]>: >> >> Sorry Carlos, but it is impossible to know what the problems is. It is >>> probably related to something that happened with your database, but it >>> would take a study of your db to know what exactly is going wrong. >>> >>> Knut >>> >>> >>> On Mon, May 12, 2014 at 1:23 PM, Carlos Nyembwe <[email protected]>wrote: >>> >>>> Man, >>>> everytimes if I install DHIS2-live, it's run without your recommadation >>>> but, sometimes it isn't running just error 503 I don't kown exactly the >>>> problem. please, can you help me to fix this problem? >>>> >>>> >>>> 2014-05-12 3:21 GMT-07:00 Bob Jolliffe <[email protected]>: >>>> >>>> Do you have tomcat running behind a proxy server like apache or nginx? >>>>> The 503 could indicate that the proxy is not able to connect to the >>>>> tomcat >>>>> server. >>>>> >>>>> Is your server completely unaccessable when you see this problem or is >>>>> it only when you perform certain actions? >>>>> >>>>> >>>>> On 12 May 2014 10:59, Carlos Nyembwe <[email protected]> wrote: >>>>> >>>>>> Dear Developers, >>>>>> >>>>>> sometimes, I have error in dhis2. this is the error: error 503, I >>>>>> don't know exactly the reason, please, can you help me? >>>>>> >>>>>> How can I fix this error 503 in dhis2, where is the matter? >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Mailing list: https://launchpad.net/~dhis2-devs >>>>>> Post to : [email protected] >>>>>> Unsubscribe : https://launchpad.net/~dhis2-devs >>>>>> More help : https://help.launchpad.net/ListHelp >>>>>> >>>>>> >>>>> >>>> >>>> _______________________________________________ >>>> Mailing list: https://launchpad.net/~dhis2-devs >>>> Post to : [email protected] >>>> Unsubscribe : https://launchpad.net/~dhis2-devs >>>> More help : https://help.launchpad.net/ListHelp >>>> >>>> >>> >>> >>> -- >>> Knut Staring >>> Dept. of Informatics, University of Oslo >>> +4791880522 >>> http://dhis2.org >>> >> >> >> _______________________________________________ >> Mailing list: https://launchpad.net/~dhis2-devs >> Post to : [email protected] >> Unsubscribe : https://launchpad.net/~dhis2-devs >> More help : https://help.launchpad.net/ListHelp >> >> >
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