Thanks Jason, it would be really helpful if people could follow this! Please also note that the log files have other names in dhis-live/log (just dhis.log) and are sometimes less informative. You can see more error messages if you start DHIS2 from the command line like this:
java -jar dhis2-live.jar On Mon, May 12, 2014 at 3:18 PM, Jason Pickering < [email protected]> wrote: > Hi Carlos (and everyone!), > > Do have a look here from the implementers manual, about how to report a > problem.. > > 9.3. Reporting a problem > > If you encounter a problem with the DHIS 2 software you can ask for > assistance on the developer's mailing list at > https://launchpad.net/~dhis2-devs. Before reporting, make sure that you > have: > > - > > Cleared the web browser cache (also called history or browsing data) > completely (select all options before clearing). > - > > Cleared the DHIS 2 application cache: Go to Data administration -> > Cache statistics and click Clear cache. > > If you believe you have found a bug you can report it either to the > developer mailing lists or to the bug tracker at > https://bugs.launchpad.net/dhis2 . > > For the developers to be able to help you need to provide as much useful > information as possible: > > - > > DHIS 2 version: Look in the Help -> About page inside DHIS 2 and > provide the version and build revision. > - > > Web browser including version. > - > > Operating system including version. > - > > Servlet container / Tomcat log: Provide any output in the Tomcat log > (typically catalina.out) related to your problem. > - > > Web browser console: In the Chrome web browser, click F12, then > "Console", and look for exceptions related to your problem. > - > > Actions leading to the problem: Describe as clearly as possible which > steps you take leading to the problem or exception. > - > > Problem description: Describe the problem clearly, why you think it is > a problem and which behavior you would expect from the system. > > > > On Mon, May 12, 2014 at 3:04 PM, Jason Pickering < > [email protected]> wrote: > >> Hi Carlos, >> >> We can help you, but we need more detailed information. >> >> Include a copy of your logs when DHIS2 starts up, so that we know what is >> going on. >> >> Let us know what version you are using, what your operating system is, >> which database system you are using, and which Java version you are using. >> >> The more information you can provide, the more help we will be able to >> provide. >> >> Best regards, >> Jason >> >> >> >> >> >> >> On Mon, May 12, 2014 at 2:55 PM, Carlos Nyembwe <[email protected]>wrote: >> >>> Who can help my to fix this problem? >>> sorry for my >>> >>> >>> 2014-05-12 5:22 GMT-07:00 Knut Staring <[email protected]>: >>> >>> Sorry Carlos, but it is impossible to know what the problems is. It is >>>> probably related to something that happened with your database, but it >>>> would take a study of your db to know what exactly is going wrong. >>>> >>>> Knut >>>> >>>> >>>> On Mon, May 12, 2014 at 1:23 PM, Carlos Nyembwe <[email protected]>wrote: >>>> >>>>> Man, >>>>> everytimes if I install DHIS2-live, it's run without your >>>>> recommadation but, sometimes it isn't running just error 503 I don't kown >>>>> exactly the problem. please, can you help me to fix this problem? >>>>> >>>>> >>>>> 2014-05-12 3:21 GMT-07:00 Bob Jolliffe <[email protected]>: >>>>> >>>>> Do you have tomcat running behind a proxy server like apache or nginx? >>>>>> The 503 could indicate that the proxy is not able to connect to the >>>>>> tomcat >>>>>> server. >>>>>> >>>>>> Is your server completely unaccessable when you see this problem or >>>>>> is it only when you perform certain actions? >>>>>> >>>>>> >>>>>> On 12 May 2014 10:59, Carlos Nyembwe <[email protected]> wrote: >>>>>> >>>>>>> Dear Developers, >>>>>>> >>>>>>> sometimes, I have error in dhis2. this is the error: error 503, I >>>>>>> don't know exactly the reason, please, can you help me? >>>>>>> >>>>>>> How can I fix this error 503 in dhis2, where is the matter? >>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> Mailing list: https://launchpad.net/~dhis2-devs >>>>>>> Post to : [email protected] >>>>>>> Unsubscribe : https://launchpad.net/~dhis2-devs >>>>>>> More help : https://help.launchpad.net/ListHelp >>>>>>> >>>>>>> >>>>>> >>>>> >>>>> _______________________________________________ >>>>> Mailing list: https://launchpad.net/~dhis2-devs >>>>> Post to : [email protected] >>>>> Unsubscribe : https://launchpad.net/~dhis2-devs >>>>> More help : https://help.launchpad.net/ListHelp >>>>> >>>>> >>>> >>>> >>>> -- >>>> Knut Staring >>>> Dept. of Informatics, University of Oslo >>>> +4791880522 >>>> http://dhis2.org >>>> >>> >>> >>> _______________________________________________ >>> Mailing list: https://launchpad.net/~dhis2-devs >>> Post to : [email protected] >>> Unsubscribe : https://launchpad.net/~dhis2-devs >>> More help : https://help.launchpad.net/ListHelp >>> >>> >> > -- Knut Staring Dept. of Informatics, University of Oslo +4791880522 http://dhis2.org
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