DEFINITELY.
Support is extremely important 24/7
[EMAIL PROTECTED]
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Sunday, September 24, 2000 12:31 AM
Subject: OpenSRS Support - Comments Anyone?
>
> >The OpenSRS technical team has received your request. You will typically
> >receive a response within 24 hours during the week, and up to 48 hours on
> >the weekend.
>
> Does everyone agree with the current method of OpenSRS support staff only
> on-call for emergencies during the weekends?
>
> Or do you think that full-time staff should be available to answer all
> queries, 7 days a week?
>
> I personally think this Monday-Friday work week isn't appropriate for an
> organization like OpenSRS.
>
> I'd consider purchasing a support contact for a reasonable fee in order to
> have my questions answered on a Saturday or Sunday that are
"non-emergency".
>
> Comments?
>
>
>
