>So perhaps the problem could even be magnified (having a person sit around, >bored to tears) by having 24x7 tech support. Perhaps the issue is one of You're assuming that 24x7 tech support would be sitting around "bored to tears". It is not proven that there isn't enough queries that could be handled with extended hours during the weekends. It is quite possible that the tech support staff would be busy enough to not be bored by tears.
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