Is your domain name expired? If so, use their online payment form to renew for a year before it is released and possibly registered by someone else. You don't need the contact information to be updated to do this. The form is at: https://www.networksolutions.com/en_US/makechanges/renew.html Hopefully this will be the last $35 you ever send their way. Are the current name servers for the domain valid? If so, renewing should make your domain name operational once again. If not, then it really isn't anything NSI did that stopped your domain name from working! Getting your inoperative admin contact email address changed can be a frustrating, time-consuming process, but at least you won't lose the name. (If the name has already been released, NSI is out of the picture. Re-register the name somewhere else.) If your web host is listed as technical contact, see if you can get them to respond to the messages and approve your changes. Good luck. ----- Original Message ----- From: "Robert Kidd" <[EMAIL PROTECTED]> To: "OpenSRS Discuss" <[EMAIL PROTECTED]> Sent: Thursday, February 08, 2001 12:37 AM Subject: What to do about Netsol??? > The following is, perhaps, only indirectly related to OpenSRS so replies > off list are welcome. I have lurked in the background for a long time > reading and pondering whether to go the SRS route myself simply to support > my own personal growing web of domain names. I have not contributed much to > these discussions, being an amateur, but several times I have seen > discussions here about the criminal inefficiencies of Netsol. I never > participated, having had no bad experience with them and being just a small > player in the domain name business. > > Things have changed! I need help! They have 'deactivated' my domain name > which I have had for 5 years. The ISP which I previously used for my e-mail > contact with Netsol has gone out of business without even a 'Sayonara'. I > immediately tried to change my contact info with Netsol from their web site > but they refused to answer except to my old address. (I presume this is > what was happening but have no way of knowing for sure because I can't > receive mail from there) I did receive numerous confusing autobot messages > telling me what to do and I did exactly what they asked. I faxed the signed > document they requested but received no answer and no change on the contact > info. I faxed again. No answer! I telephoned them long distance from Tokyo > only to be put on hold for 35 minutes and then disconnected. For two months > I have been doing this, being very patient and trusting (maybe naive and > stupid?) I only wanted to pay the yearly fee! > > To make a long story longer I jumped through every one of their hoops but > was never able to change my contact info and now the domain is gone and > they won't answer me. After contacting my present web host they have also > begun filling my e-mail box with silly autoresponder messages and I am fed > up. Are there any real people out there on the Net? > > I would be grateful if anybody has any info about how to: > > 1) Change my contact info with Netsol, pay the fee and get the domain > reinstated > 2) Transfer this 'deactivated' domain and others to an OpenSRS host (as yet > unknown) > 3) Make a formal complaint about Netsol! (Who should I complain to) > > Personal replies off list are welcome. > Thanks for your help. > >
