Support turnaround time is 24 hours (that's what we promise).
You'll find that you'll get a response within 12 however, my crew is very
adept at keeping up with issues - we rarely if ever have anything burning
at the end of a work day.
I realize that we have to cater to other time zones, this office has
personelle active from 8am-11pm EST - you must have sent your problem
within the gap that has no active staff. In the near future we'll have
full 24/7 support - it's a matter of resources, few problems roll in over
night, so it's difficult to justify a staff member being here that long
(unless I magically create tasks for them to do...you know, mop floors,
clean the kitchen, make lunches for the execs *grin*).
You should hear something from support very shortly.
sunil seshan wrote:
>
> hi guys
>
> i am in major trouble.
>
> this morn i changed my password used to access the
> quickstart menu.
>
> but when i tried to login again some time later i
> found that the new password doesnot work.
>
> i have already sant mail to support some 8 hours ago.
> but no reply yet.
>
> any ideas
>
> thanks in advance
>
> rseshan
>
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--
Charles Daminato
OpenSRS Support Manager
[EMAIL PROTECTED]
