All
Official mail from NetSol confirming non-refundability.
Regards
Patrick Corliss
----- Original Message -----
From: Lyons, Joyce <[EMAIL PROTECTED]>
To: 'Patrick Corliss' <[EMAIL PROTECTED]>
Sent: Saturday, July 29, 2000 7:02 AM
Subject: RE: NSI Payment Policy
> Mr. Corliss,
>
> That is correct sir. NSI does not offer refunds. Please feel free to
> contact me if you have any further questions.
>
> Kind Regards,
>
> Joyce M. Lyons
> Domestic Team Lead
> Business Services, Network Solutions Inc.
> (703) 326-2963
> [EMAIL PROTECTED]
>
>
>
> -----Original Message-----
> From: Patrick Corliss [mailto:[EMAIL PROTECTED]]
> Sent: Tuesday, July 25, 2000 11:30 AM
> To: [EMAIL PROTECTED]
> Subject: NSI Payment Policy
>
>
> Tom van Gorder, VP, Sales & Business Development, wrote:
>
> > 3. NSI pays a registry fee for registration of a
> > domain name. NSI, like any other registrar,
> > must pay a nonrefundable fee to the central
> > registry and incurs associated administrative
> > costs. If payment for the registration of a
> > domain name is not received, NSI returns the
> > domain name to inventory and may pursue
> > collection proceedings for the unpaid debt.
>
> Please note that the NSI Registry advises that a Registrar may claim back
> the registration fee after 45 days. This suggests it is refundable.
>
> Before I raise this issue with your Corporate Office can you please
confirm
> whether the registration fee is, in fact, non-refundable?
>
> Thank you.
>
> Patrick Corliss
>
>
> ----- Original Message -----
> From: Joe Baptista <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Saturday, May 20, 2000 7:07 AM
> Subject: Re: Who Really OWNS the domains + Registerar rankings (fwd)
>
>
> > Dear NSI Business Account and Premier Partner,
> >
> > NSI PAYMENT POLICY
> > ^^^^^^^^^^^^^^^^^^^
> > There has been some concern and questions about a
> > recent effort by the Network Solutions registrar
> > Business Unit (NSI) to collect payment on delinquent
> > accounts. In an effort to clear up any
> > misunderstanding and to reiterate the NSI payment
> > policy and procedures, we offer the following
> > information.
> >
> > As you know, domain names have an intrinsic value.
> > Individuals who intentionally undermine the
> > registration system by registering domain names
> > without intending to actually use them or pay for
> > them, cause additional process expense and prevent
> > legitimate customers from obtaining those domain names.
> > NSI and our business partners' customers can be confused
> > and frustrated when desired domain names are shown as
> > unavailable even though payment was never received for
> > registering a particular name. Our policy to collect
> > unpaid debt is a measure taken to curtail any further
> > abuse. Further, we are now required as an Internet
> > Corporation for Assigned Names and Numbers (ICANN)
> > accredited Registrar to only accept registrations that
> > are paid for in advance or that have a "reasonable
> > assurance of payment."
> >
> > A collection agency was retained by NSI to collect
> > unpaid fees for registered domain names. This
> > collection effort is intended to protect the
> > interests of our company and those of our many
> > business partners, and to begin the transition to
> > our new credit policy. The NSI payment policy
> > clearly states that the fee is due and payable upon
> > the completed registration of a domain name. Click
> > here to read the policy online:
> > http://info.networksolutions.com/go/h5/POLICY/
> >
> > Unfortunately, we did experience some confusion in
> > the initial collection process. Debtors were sent
> > notices by a collection agency retained by NSI for
> > unpaid registered domain names, but in some cases,
> > the referenced domain name indicated in the notice
> > was incorrect. We apologize for any confusion these
> > incorrect notices may have caused you and your
> > customers. We have completed this phase of the
> > initiative and are evaluating the results before
> > continuing any additional outside collection
> > agency efforts. We will inform you in advance of
> > future efforts.
> >
> > We value your business and want to ensure the NSI
> > payment policy is clearly understood so that no
> > future misunderstandings occur. Please refer to
> > the information provided below:
> >
> > 1. NSI now requires credit card pre-payment
> > for domain names registered directly on our
> > web site.
> >
> >
> > 2. The NSI business account contract provides
> > customers with payment model flexibility.
> > The business account partners may choose to
> > be billed directly or to have the invoices
> > sent directly to their customers. In either
> > case, the business account partner is
> > ultimately responsible for payment of all
> > domain names registered through their account
> > at NSI.
> >
> >
> > 3. NSI pays a registry fee for registration of a
> > domain name. NSI, like any other registrar,
> > must pay a nonrefundable fee to the central
> > registry and incurs associated administrative
> > costs. If payment for the registration of a
> > domain name is not received, NSI returns the
> > domain name to inventory and may pursue
> > collection proceedings for the unpaid debt.
> >
> > These payment policies and procedures are in effect
> > and necessary to protect all our interests. Our
> > obligations under our agreement with ICANN are aimed
> > at further securing the domain registration process
> > and discouraging abuse of the system. NSI is in
> > compliance with these obligations and will take every
> > measure to proactively communicate any further news
> > or changes with you.
> >
> > Please contact your Partner Relations Manager or
> > Business Development Executive if you have any
> > further questions. Thank you for your patience and
> > your continued business.
> >
> > IMPORTANT REVENUE REMINDERS
> > ^^^^^^^^^^^^^^^^^^^^^^
> > All partners participating in revenue share programs
> > are reminded to include their CHANNEL ID NUMBER when
> > submitting registrations in order to receive proper
> > credit and payment. Revenue payments for the 1st
> > quarter were sent May 15, 2000. If you have not yet
> > signed the new NSI Partner Agreement, please do so
> > immediately in order to start reaping the revenue
> > rewards and other enhanced partner benefits!
> > Business Account partners can obtain a copy of the
> > new contract after 5/20/00 at:
> > http://info.networksolutions.com/go/h6/BAP/.
> > Premier Partners, please ask your Partner Relations
> > Manager for a copy of the new premier partner
> > agreement.
> >
> > <snip>
> >
> > We value and appreciate your business. If you
> > have any questions about any of these updates,
> > please send us an e-mail at [EMAIL PROTECTED]
> >
> > Sincerely,
> >
> > Tom van Gorder
> > Vice President, Sales & Business Development
> > Network Solutions, Inc.
> >
>
