Traceroutes to both the main website and the reseller interface fail
just outside of the OpenSRS networks also. This is ontop of the
extended whois outage previously mentioned by me.
This illustrates a real problem, and another problem that 24/7
staffing would fix.
The only way to reach emergency support is how? On the OpenSRS
website. But the website is included in this event as a failing
service. And there is no way to reach anyone for at least 5 hours
when they open up for business.
A 24/7 staff member would be able to accept calls from RSPs about
emergency outages like this and take appropriate action, such as
calling in someone who can make the necessary fixes.
I hate to harp on this, the OpenSRS staff has been great overall,
including the other night calling me back rather quickly when I posted
the message on the emergency support form and fixing it while on the
phone with me. But these repeated incidents just illustrate why 24/7
staffing needs to be a top priority.
I receive orders and payments 24 hours a day, and I'm sure I'm not
unique in that. Usually I process new orders that arrive between 7pm
and 11pm around 11pm Pacific. These nighttime extended outages cause
significant problems, in that our customers are left wondering why
their have not received the timely processing that we promise them
when they make their payments using the online payment method, and we
have no way of getting it repaired until the next day during business
hours.
For all I know, this email won't get through until then either.
I am breaking the rule and CC'ing this to support.
--
Best regards,
William mailto:[EMAIL PROTECTED]
