ecs wrote:
>
> Agree with you totally. I have no respect for any hosting
> company, web designer or ISP that takes advantage of client
> ignorance and makes themselves the admin contact of a
> domain. I have always believed that the Registrant should
> be the admin contact and the billing contact if they pay the
> invoice.
I don't see why providing a service on behalf of a client is "taking
advantage". I don't know what sort of clients you have but the people
who come to us have *no idea whatsoever* how to deal with managing
domain names. They sort of know that the text they type into a web
browser is the domain name but that's about as far as it goes. They
don't know that there is such a thing as DNS or a nameserver and they've
never heard of registrars or ICANN. More often than not they have enough
trouble sending emails and we often spend a lot of our initial time with
a client training them to use their email client. These are companies
who have no IT experience at all and are trying to get onto the internet
because they feel they have to. It's all very bewildering to them and
they really want someone to take the whole thing off their hands so that
they can go back to dealing with their business, safe in the knowledge
that someone else is taking care of their internet presence.
Effectively these companies are outsourcing their IT requirements
completely. In that sort of arrangement it is sensible for the IT
company that has the contract to deal with the administration of the
domain name as well as providing technical support. If a company
outsourced payroll then that wouldn't be taking advantage so why would
outsourcing domain name management?
> Unfortunately, this is not restricted to CORE. We have a
> new client that is registered with OpenSRS that had the same
> problem with his RSP. The RSP registered themselves as the
> admin contact, with their email address and was not
> responding to the client's request for nameserver changes.
> After we called them, they decide to provide the client with
> his username and password and we made the changes for him
> when he sent us the information, making him the admin
> contact and changing his password so the other company could
> not get back into his domain records.
If a company is failing to provide a good service then that is a problem
for that company and it's customers and the business model of providing
a full customer service shouldn't be knocked just because some companies
provide poor service. We provide excellent customer support and that's
what our customers pay us to do. They would find us lacking in our
service if they had to be involved in any way in the running of their
website or mail system, including dealing with email or phone calls from
the registrar.
Paul Richards
Originative Solutions Ltd
