Well, if you promise not to complain about price... :)
On Tue, 19 Sep 2000, Heather Peel wrote:
> Hello everyone,
>
> I have a couple (make that several) questions I'm wondering if
> anyone else may be able to help with?
>
> 1. I have several clients who registered domains through
> webnames.ca (after they began charging $50 a year). Now the
> clients say they want to pre-register their domain names with
> us.....but webnames already has the first 1 year registration
> payment from them. What should I tell them to do? I 'think'
> they can pre-register the domains with us (and they also want to
> take advantage of upgrading to .ca) and the one year payment they
> gave to webnames simply is added onto their registration period?
> Therefore, if the domain was registered in July, they would
> pre-register with us nov. 1/2000 through July 2002 (20 months) and
> the 1 yr they paid to webnames is added on so their expiry date
> would be July 2003 ??? any thoughts? Where can I go to get the
> answer for this?
I am pretty sure the customer is bound to the first certified registrar
they register with; or the first registrar that submits their info to
CIRA. Since CIRA is not too releiable these days (understatement) - it is
unlikely the name was sent in. If your customer can get webnames to
confirm that they have not submitted it, and won't, you can put an order
in. Otherwise, no luck.
> 2. I have a client who registered their .on.ca domain last year,
> well before the august 1,2000 cutoff date to be able to move up to
> the .ca level. The glitch is that late in August, someone
> registered the .nf.ca of the same domain name. I can't get the
> pre-registration to work for this domain, presumably because it
> sees there are two third level domains registered.
This is the case.
>How do I
> proceed with this? I'm not even sure if anyone at CIRA is fielding
> these kinds of questions yet, but my client is anxious.
The name simply can not be upgraded, by anyone.
> 3. I've got a client with several .ca domains with us. They
> wanted to secure four others and registered them with internic.ca
> who was accepting advance registrations for quite a while now
> (maybe a month). They would rather have the domains through
> us...can they leave their advance registrations with internic.ca
> and also register with us?
Yes.
> One or the other will fail depending
> on whose goes through first...right?
Yes.
> I don't want them to lose
> their spot in line so to speak.
Good thinking.
> 4. Finally, I've had endless problems with the registrations I've
> been placing today. Anyone else having that too? Registrations
> are going through normally, but when I go to approve them, I'm
> getting a "Internal Server Error. No response from RM" error. It
> appears they are going to the "Orders in Progress" section,
> however, the error notice appears at the bottom of each and worse
> yet.....these domains say they are still available to be ordered.
> Domains registered earlier in the day show as 'reserved'.
>
> Sigh.........what a nightmare!
There have been .ca problems throughout the day - generally, we have been
able to vastly increase the stability of the system.
CIRA is still very unstable; we have been able to remove a lot of our
dependancies on them, but not completely.
We do have a back door solution that should stabilize our ordering
environment completely (because it totally eliminates CIRA and CDNNET
from the equation if necesary) - I am hoping to have it fully operational
by noon tomorrow; if not sooner.
> By the way, if OpenSRS can help with any of these questions, you
> won't hear ANY complaints from me about pricing!! LOL
Ok - everyone behave! She promised... :)
sA
