> You can contact support and they will look into it.
>
> Having said that, it is possible it was done through another registrar.

This happened to me too, with one particular domain.

Yes, support looked into it, and told me it was done through another
reseller.

> Since the current admin contact is required to ack any requests,
> it should be fine.

How can it be fine?

a) If the admin contact acks the request, they will put in the wrong
reseller's profile for maintenance and re-billing later.

b) If the admin contact does not act the request, and the wrong reseller
keeps re-submitting it, the domain can never be pre-registered, and as a
result, will come available November 1st. (Maybe this is the goal?)

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Support shouldn't take this laid back attitude about such a thing. If the
wrong reseller has submitted a pre-registration request for a domain that
they do not have any authority for -- and investigation and reversal should
take effect right away!!

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