The truth is, we get a huge volume OUTSIDE of the "thanks that worked" -
those aren't really time wasters. We see them, smile and nod (firing off
the occasional recognition for those we're particularly proud of) and
continue :)
Charles Daminato
TUCOWS Product Manager (ccTLDs)
[EMAIL PROTECTED]
On Wed, 1 Nov 2000, Rodney Payne wrote:
> and how would you go about setting that up
>
>
> ----- Original Message -----
> From: "dnsadmin" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Wednesday, November 01, 2000 6:33 PM
> Subject: Thank you - Replies to support: a time waster?
>
>
> >
> > I'm not sure what the numbers of emails [EMAIL PROTECTED] receives in a
> > day, but I have a question.
> >
> > Let's say they get 300 emails a day.
> >
> > If 300 issues get solved, and 150 people reply after the issue is solved
> > with a "Thanks, that worked"
> >
> > Does that mean that [EMAIL PROTECTED] has to weed through 150 emails of
> > people saying "Thanks that worked?"
> >
> > What I'm wondering, is if the support staff isn't burdened with things
> like
> > this.. Perhaps there should definately be a web/email integration. Here's
> a
> > possibility:
> >
> > ----------------------
> > To: <you>
> > From: [EMAIL PROTECTED]
> > Subject: Re: domain in queue issue
> >
> > Hello, [EMAIL PROTECTED] has responded to your query regarding "domain
> in
> > queue issue", and you can find the result on the following website:
> >
> > http://support.opensrs.org/websupport/ticket.cgi?1234234
> >
> > ----------------------
> >
> > Then on the website, is the reply from OpenSRS, and it says at the bottom:
> >
> > "Comments" where they fill them out and push the button which says "please
> > follow up" or another button which says "problem solved"
> >
> > Or something -- this way they avoid the 150 thank-you emails, and they
> only
> > hear back from people still needing help.
> >
> >
> >
>
>
