Thanks for clearing it up Charles.
Usually after I get one of my problem solved, I hover over the REPLY button
and wonder that if I send my "thanks it worked" -- if I'm not adding to the
huge pile and causing extra work.
Sometimes I send it -- othertimes I didn't. Now that I know it isn't
bothersome, perhaps I will say thanks more often? :)
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Charles Daminato
> Sent: Wednesday, November 01, 2000 10:28 PM
> To: Rodney Payne
> Cc: dnsadmin; [EMAIL PROTECTED]
> Subject: Re: Thank you - Replies to support: a time waster?
>
>
> The truth is, we get a huge volume OUTSIDE of the "thanks that worked" -
> those aren't really time wasters. We see them, smile and nod (firing off
> the occasional recognition for those we're particularly proud of) and
> continue :)
>
> Charles Daminato
> TUCOWS Product Manager (ccTLDs)
> [EMAIL PROTECTED]
>
> On Wed, 1 Nov 2000, Rodney Payne wrote:
>
> > and how would you go about setting that up
> >
> >
> > ----- Original Message -----
> > From: "dnsadmin" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Wednesday, November 01, 2000 6:33 PM
> > Subject: Thank you - Replies to support: a time waster?
> >
> >
> > >
> > > I'm not sure what the numbers of emails [EMAIL PROTECTED]
> receives in a
> > > day, but I have a question.
> > >
> > > Let's say they get 300 emails a day.
> > >
> > > If 300 issues get solved, and 150 people reply after the
> issue is solved
> > > with a "Thanks, that worked"
> > >
> > > Does that mean that [EMAIL PROTECTED] has to weed through
> 150 emails of
> > > people saying "Thanks that worked?"
> > >
> > > What I'm wondering, is if the support staff isn't burdened with things
> > like
> > > this.. Perhaps there should definately be a web/email
> integration. Here's
> > a
> > > possibility:
> > >
> > > ----------------------
> > > To: <you>
> > > From: [EMAIL PROTECTED]
> > > Subject: Re: domain in queue issue
> > >
> > > Hello, [EMAIL PROTECTED] has responded to your query
> regarding "domain
> > in
> > > queue issue", and you can find the result on the following website:
> > >
> > > http://support.opensrs.org/websupport/ticket.cgi?1234234
> > >
> > > ----------------------
> > >
> > > Then on the website, is the reply from OpenSRS, and it says
> at the bottom:
> > >
> > > "Comments" where they fill them out and push the button which
> says "please
> > > follow up" or another button which says "problem solved"
> > >
> > > Or something -- this way they avoid the 150 thank-you emails, and they
> > only
> > > hear back from people still needing help.
> > >
> > >
> > >
> >
> >
>
>
