Hello,
This is my canned answer for that (unfortunately) common problem:
If a domain owner has lost the login/password for a domain, the Reseller
can Email that info to them via "View Active Domains" on the resellers web page. If
you click on the domain in question, the Email link is at the bottom.
For security reasons, OpenSRS will never send domain login info to anyone for any
reason.
If the Admin Contact Email address is invalid, the only remaining option is to
send us a fax signed by the Reseller and Domain Owner requesting the Email
address be changed.
Fax: 416-531-2516 Attn: OpenSRS Support
Please Email [EMAIL PROTECTED] so we know to look for your fax.
Needless to say, this is a troublesome and drawn out process for you as well
as us. Please relay to your Customers the critical importance of the Admin
Email address.
Hope this helps
On Thu, 02 Nov
2000, [EMAIL PROTECTED] wrote: > Hello,
>
> what is the procedure when the customer dont remember his login and
> password and his email account is not working?
>
> Thanks
> Jose Valle
> www.dominacion.com
> www.1234web.net
--
Robert Rivers
OpenSRS Technical Operations
(416) 535-0123
