I have already submitted the question below to [EMAIL PROTECTED] and received an automated reply, but as we are not a registered reseller, it look like I will not be receiving any more information from them.
 
The Ticket no. allocated is 120027
 
I would be grateful for an assistance ASAP
 
Original message:-
We originally registered the above domain name for a customer with an ISP in the UK, who then registered it through yourselves/TUCOWS/DomainDirect/DirectNIC
 
We have since transferred this domain back to another ISP in the UK (CityNetgates) and made all the changes via the ISP login on the DirectNic site. These have all propagated through, and we can access the web site with no problems.
 We are however, not getting any e-mail for this domain. All mails tend to float around for 72 hours then get returned to the sender.
 
When I search for the name via either yourselves or InterNIC, I get the following outputs:-
 
OPENSRS
Record last updated on 13-Nov-2000.
Record expires on 12-Jul-2001.
Record Created on 12-Jul-2000.

Domain servers in listed order:
    NS0.DIRECTNIC.COM   208.178.184.56
    NS1.DIRECTNIC.COM   206.19.41.121

INTERNIC
   Domain Name: AREMMEDIA.COM
   Registrar: TUCOWS.COM, INC.
   Whois Server: whois.opensrs.net
   Referral URL: www.opensrs.org
   Name Server: NS0.DIRECTNIC.COM
   Name Server: NS1.DIRECTNIC.COM
   Updated Date: 27-oct-2000
I suspect my problem is because the Name Servers are still pointing at DirectNic, although I do not understand why the web site access works.
 
Could you please tell me why I am having the problem (as I have 4 more domains to transfer, and would like to get it right 1st time) and tell me how to fix it. If it is the Name servers, can you please redirect them to:
 
Primary Name Server:         dns.netgates.co.uk 194.105.64.180
 
 
Secondary Name Server:     dns2.netgates.co.uk 194.105.64.181
 
 
I look forward to hearing from you in early course.
 
Many thanks
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C S Systems Ltd,
Mwyndy Cross Industrial Estate,
Cardiff Road,
Pontyclun
CF72 8PN
Company Registration No.2672573
 
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Kevin Link - Managing Director
Tel:          +44(0)1443 229955
Fax:         +44(0)1443 229966
Mobile:     +44(0)7715 476666
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