The process in which we verify an order has completed at CIRA is
automated, for 99% of the domains. This has been much improved as time
has gone on.
Jo is correct in stating that a CIRA acct/pass combination has been
provided the customer to complete the registration process at CIRA. Only
Support can provide you with answers beyond this point, if your customer
has lost that information.
Charles Daminato
TUCOWS Product Manager (ccTLDs)
[EMAIL PROTECTED]
On Fri, 12 Jan 2001, Jo Shea - Danjo Creations wrote:
> >From what I understand, processed means that they have sent it on to CIRA
> and usually sent customer a copy of their CIRA acct #&pass. It remains that
> way until they move it...to completed (unless it fails). CIRA apparently
> gives NO notice back to Tucows that the reg. was successful, so staff at
> Tucows have to manually go through and verify the status on each one - exact
> process unknown to me. The time period for this has been quite variable - I
> imagine, of course, that it depends largely on the current workload they're
> dealing with at Tucows.
>
> And, of course, until it is moved to completed, it is not accessible for
> management.
>
> Jo Shea
> Danjo Creations
>
>
>
>
> -----Original Message-----
> I had a client register a .CA domain which is now in "View Orders in
> Progress" as "Processed", but it has not been moved to "View Completed
> Orders" with a status of "Complete"(I would imagine), yet.
>
> What's going on here?
>
> It's been well over 5 days and my client wishes to get into the Domain
> Management area, but keeps receiving an "Authentication Failed" error.
> I hope I haven't missed something regarding the .CA Domain
> Registrations. As far as I was aware, .CA domains are being registered
> in realtime now.
>
> Best regards,
> I-Dotter.com mailto:[EMAIL PROTECTED]
>
>
>
