We recently recieved this letter from Network solutions. I wanted to know if any of
you recieved a similar letter. This letter arrived shortly after we started using
OpenSRS for all of our registrations. We've done business with them for years and
never had any warning that there was a problem. The "Business Account Program
Membership" allowed us to register domains without prepay. NSI then bills the
customers we registered the domain for, that's the last we hear about it. This
billing model seems really broken in retrospect, NSI bills their customers but
apparently wan't us to collect for them.
They didn't even mention what domains were delinquent, even after we requested a list
from them. And yes they mistyped the amount of 2500.00. Needless to say we did make
a 2k payment, but it didn't go to NSI :-) Near as I can figure we generated over 31k
of revenue for them in this 5 months, I can't believe that they would even bring this
up. Because of timing on this can't help it feel like this is some sort of
retaliation for not using their service any more. How do they expect to continue to
do business with this attitude.
__________________NSI Letter_________________
Dear Mr Blah;
Network Solutions, Inc. appreciates the registrations you have recently made
with us as a member of the Business Account Program. According to our
records, we successfully completed 558 domain name registrations for you
over the last five months.
At present, we have not received payment of the registration fees for 36 of
these registrations. A substantial number of these payments are seriously
past due. Some of the domain names may have been deleted due to non-payment.
The registrant's access to and use of a deleted domain name has been
discontinued as noted in the Breach clause of the Service Agreement.
Restoration of those privileges is no longer possible. However, Network
Solutions, Inc. earned their full registration fee when we completed your
original request for access to, use and registration of each domain name.
When you applied to the Business Account Program, you were advised that
benefits would be extended only to members who remain in good standing. Our
expectation for prompt and complete payment for our services was addressed
in several places on our website - in the description of the program on our
Partners and Business Account Program pages and in the Payments section of
the Business Account Program Agreement. When you submitted your
application, you accepted the terms of the Agreement.
Payment of $ 2,5200.00 must be made immediately to cover the most seriously
delinquent registration fees. If payment is not received by January 15,
2001 , your Business Account Program membership will be revoked.
Registration fees per invoice may be made online at
https://payments.networksolutions.com/
or the total amount due may be sent to our attention at
Network Solutions,
Inc.
505 Huntmar Park
Drive
Herndon, VA 20170
Attention:
Collections Dept.
If you would like to discuss your situation with us, we can be reached
between 9am and 4pm EST, Monday through Friday,
at 1-703-326-2526.
Sincerely,
Credit & Collections Analyst
Business Account Program
Network Solutions, Inc.
Please disregard this notice if payment has been sent.
_____________________NSI Letter____________________
