The following is, perhaps, only indirectly related to OpenSRS so replies
off list are welcome. I have lurked in the background for a long time
reading and pondering whether to go the SRS route myself simply to support
my own personal growing web of domain names. I have not contributed much to
these discussions, being an amateur, but several times I have seen
discussions here about the criminal inefficiencies of Netsol. I never
participated, having had no bad experience with them and being just a small
player in the domain name business.
Things have changed! I need help! They have 'deactivated' my domain name
which I have had for 5 years. The ISP which I previously used for my e-mail
contact with Netsol has gone out of business without even a 'Sayonara'. I
immediately tried to change my contact info with Netsol from their web site
but they refused to answer except to my old address. (I presume this is
what was happening but have no way of knowing for sure because I can't
receive mail from there) I did receive numerous confusing autobot messages
telling me what to do and I did exactly what they asked. I faxed the signed
document they requested but received no answer and no change on the contact
info. I faxed again. No answer! I telephoned them long distance from Tokyo
only to be put on hold for 35 minutes and then disconnected. For two months
I have been doing this, being very patient and trusting (maybe naive and
stupid?) I only wanted to pay the yearly fee!
To make a long story longer I jumped through every one of their hoops but
was never able to change my contact info and now the domain is gone and
they won't answer me. After contacting my present web host they have also
begun filling my e-mail box with silly autoresponder messages and I am fed
up. Are there any real people out there on the Net?
I would be grateful if anybody has any info about how to:
1) Change my contact info with Netsol, pay the fee and get the domain
reinstated
2) Transfer this 'deactivated' domain and others to an OpenSRS host (as yet
unknown)
3) Make a formal complaint about Netsol! (Who should I complain to)
Personal replies off list are welcome.
Thanks for your help.
