I'd like to see answers to this myself - Someone up the ladder must know
how/who to contact in that organisation. This kind of thing gives everyone
in the industry a bad name.
I had similar experiences myself with them. Totally ignoring
calls/mail/fax/cleft-stick messages. I'm still getting deactivation messages
from them for domains that I transferred away from them months ago. Lets
hope they can't actually deactivate domains that are no longer on their
system.!
It's getting way beyond time that some sort of Body was formed to monitor
the industry in a selfregulating capacity. Like the Master Builders
Association or some such - even like a domain name I cam across this
morning - "thenationalassociationfortheadvancementofpoorwhitetrash.net"
If you can't read that -
"the national association for the advancement of poor white trash.net"
I love it.
anyway, maybe its way past time. Obviously it would have no teeth, but like
the IEEE, members would have to meet certain criteria. Honesty, reliability,
responsiveness. If you wanted to display the "logo", then you meet the
criteria, and clients have the right to complain, - via a link - to the
Body. After a while, folks get to know, the Logo means you are a member. no
logo, take your chances.
hpe Robert Kidd solves his problem..
Robert
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Robert Kidd
> Sent: Thursday, 8 February 2001 3:38 PM
> To: OpenSRS Discuss
> Subject: What to do about Netsol???
>
>
> The following is, perhaps, only indirectly related to OpenSRS so replies
> off list are welcome. I have lurked in the background for a long time
> reading and pondering whether to go the SRS route myself simply
> to support
> my own personal growing web of domain names. I have not
> contributed much to
> these discussions, being an amateur, but several times I have seen
> discussions here about the criminal inefficiencies of Netsol. I never
> participated, having had no bad experience with them and being
> just a small
> player in the domain name business.
>
> Things have changed! I need help! They have 'deactivated' my domain name
> which I have had for 5 years. The ISP which I previously used for
> my e-mail
> contact with Netsol has gone out of business without even a 'Sayonara'. I
> immediately tried to change my contact info with Netsol from
> their web site
> but they refused to answer except to my old address. (I presume this is
> what was happening but have no way of knowing for sure because I can't
> receive mail from there) I did receive numerous confusing autobot
> messages
> telling me what to do and I did exactly what they asked. I faxed
> the signed
> document they requested but received no answer and no change on
> the contact
> info. I faxed again. No answer! I telephoned them long distance
> from Tokyo
> only to be put on hold for 35 minutes and then disconnected. For
> two months
> I have been doing this, being very patient and trusting (maybe naive and
> stupid?) I only wanted to pay the yearly fee!
>
> To make a long story longer I jumped through every one of their hoops but
> was never able to change my contact info and now the domain is gone and
> they won't answer me. After contacting my present web host they have also
> begun filling my e-mail box with silly autoresponder messages and
> I am fed
> up. Are there any real people out there on the Net?
>
> I would be grateful if anybody has any info about how to:
>
> 1) Change my contact info with Netsol, pay the fee and get the domain
> reinstated
> 2) Transfer this 'deactivated' domain and others to an OpenSRS
> host (as yet
> unknown)
> 3) Make a formal complaint about Netsol! (Who should I complain to)
>
> Personal replies off list are welcome.
> Thanks for your help.
>
>
