Hello bill,
I think incidents like this bring back the issue of 24/7
support/monitoring.
The person on the overnight shift doesn't have to be one of the rocket
scientists. Just someone who knows how to tell when something is
wrong, and that s/he needs to call in the big guns.
Wednesday, March 14, 2001, 9:23:04 AM, [EMAIL PROTECTED] wrote:
> Hi Chuck and discuss-list:
> I guess no one noticed the OpenSRS outage early this morning.
> I'm not sure how long it was down, however we confirmed it was definitely
> down (RWI web and client script access to rr-n1-tor.opensrs.net) between
> 6:30am to 7:00am EST. We notified emergency support during this time and
> they replied with "We are investigating this issue please await our
> resposnse." We still haven't heard back from them and we did not monitor
> when the system returned to normal.
> Can we get a status report on this? What happened and what is being done
> to prevent it in the future? A similar problem occurred in the recent
> past. Please do you best to see that it doesn't happen again. I would
> suggest a simple script that connects to the system (not just a ping as
> the machine was not down--just the RWI and client services were not
> responding) and tries logging in or performing a domain lookup--if not
> successful, send a page to "emergency support" so that you can jump on
> this a bit quicker instead of waiting for an RSP to complain. :)
--
Best regards,
William mailto:[EMAIL PROTECTED]
