Noted...I'm still waiting for comments on Colin's post.....I have no
problems changing it to the first person as he suggests.
THanks,
Ken
> -----Original Message-----
> From: Neil Anderson Saunders [mailto:[EMAIL PROTECTED]]
> Sent: April 18, 2001 11:50 AM
> To: Ken Joy
> Cc: Colin Viebrock; [EMAIL PROTECTED]
> Subject: RE: Automated 1 day DEACTIVATION notice (OpenSRS Ticket
> #161886)
>
>
> On Wed, 18 Apr 2001, Ken Joy wrote:
>
> > Hmmmm.....allright, I changed the language. It now reads:
>
> Hi Ken,
>
> > Contact your domain registration service provider for renewal
> instructions.
>
> OK. This is better although we have already expained the renewal
> instructions in the same email.
>
> > This, I hope, is less cryptic. If there is some kind of consensus (real
> > consensus I mean) that says you would like it somewhat different, I'll
> > consider re-wording it further, WITH the following rules:
> >
> > -currently, the email cannot be RSP specific (though it probably should
> > be.....I'll investigate)
>
> I would think that it should be. If you could find out and let us know.
>
> > -it MUST go out to the end user, and we MUST know that it
> contains language
> > like what we've included. We are the registrar for these
> people, and though
> > we like to remain out of the picture for the most part, this is one area
> > where we owe it to our accreditation to make sure registrants are well
> > advised.
>
> This is fine. The automation is great! The only problem I have is some of
> the wording of the text which is mandatory. You let us configure the
> messages to appear to come from us so we write them in the first person -
> but the last part talks about the RSP in the third person which is
> confusing for the end user. Are you saying that your accreditation
> requires that the registrants know who opensrs are?
>
> Thanks
>
> Neil
>
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