At 4/19/01 8:49 PM, Jennifer wrote:
>>This is the second time that I have gotten a transfer domain that has the
>>email as [EMAIL PROTECTED] Is there a better way to fix this
>>than having the customer call NetSol to have them tell them to get this or
>>that form and faxing it to them which you can never get through with?
>
>
>I had a domain like that when it was registered directly through the NSI
>site instead of the email forms.
>
>If the client still has their username and password, they can log into the
>site and update their email address. I was able to do an immediate update
>this way.
As an aside, the "[EMAIL PROTECTED]" is the default address on
all of NSI's "dot com biz card" hosting accounts, even when the customer
provided them with an e-mail address at signup. (Seems like a violation
of ICANN's WHOIS policy to me.)
The thing to watch out for with these is that if a customer switches to
your hosting service (for those of your offering hosting), you might be
tempted to speed up the changeover by switching the name servers at NSI
before the OpenSRS transfer goes through. If you do so, NSI *immediately*
removes the domain from their DNS server, so the domain goes dead until
the root servers update 12-24 hours later, resulting in annoyed customers
asking why you broke their domain.
So don't do that if you're tempted. Wait for the OpenSRS transfer to go
through, even if you have to fax things to NSI and wait a week before you
can start it.
(I've complained to NSI about what an evil thing this is to do, and they
didn't care. The problem is particularly ironic since it's apparently the
only thing they CAN do instantly.)
--
Robert L Mathews, Tiger Technologies
