The fact that I expect people to act responsibility has no bearing on how easygoing I am. :) I do not have sympathy for anybody who complains of being a victim when a domain is loss, given all the notices of the OpenSRS system. I believe the OpenSRS is more than generous in it's treatment of the end user, often to the detriment of it's true client, the RSP. If that makes me seem "hardnosed" then so be it. Maybe I will change my alias for this list. :} What is funny about this is I just got off the phone a few minutes ago with a client who was upset that his domain had been deactivated. I pointed out to him that he had sent us an email after the 30 notice to let the d*** thing expire and not bother him again about it again. So I changed the code to let it expire and did not sent him any additional emails about it. He informed me that he had changed his mind and still wanted the domain and I should not have let it expire. I guess I was suppose to read his mind when it happens. :} I told him to go to our web site and fill out the renewal form and I would renew it for him. He demanded I renew it immediately, that he did not need to fill out another d*** form and hung up on me. Guess what? I must be hardnosed, because the domain will not be renewed until we receive his order form for the renewal, giving his credit card number. And in his case, we are going to require him to fax the order form to us, with a signed authorization to charge his credit card. > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf > Of Ken Joy > Sent: Friday, April 27, 2001 9:58 AM > To: Hostroute.com; easygoing; [EMAIL PROTECTED] > Subject: RE: SUDDEN DEATH!!!, aka "Helping > Resellers with delinquent > names" > > > Well, he *is* EasyGoing....:) > > Ken > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]]On > Behalf Of Hostroute.com > > Sent: April 27, 2001 10:30 AM > > To: easygoing; [EMAIL PROTECTED] > > Subject: Re: SUDDEN DEATH!!!, aka "Helping > Resellers with delinquent > > names" > > > > > > > > ----- Original Message ----- > > From: "easygoing" <[EMAIL PROTECTED]> > > To: "Loren Stocker" <[EMAIL PROTECTED]>; "William X.Walsh" > > <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> > > Cc: <[EMAIL PROTECTED]> > > Sent: Friday, April 27, 2001 2:36 PM > > Subject: RE: SUDDEN DEATH!!!, aka "Helping > Resellers with > > delinquent names" > > > > > > > This is absolute nonsense. > > > > > > A domain holder receives notification 60 days prior to > > > expiration, 30 days prior to expiration and > in our case 15 > > > days prior to expiration. Plus a final email > is sent on the > > > day of activation. > > > > > > If a domain holder ignores all these notices > and allows the > > > domain name to expire, then it is willful > neglect on their > > > part and they have no room to complain. > > > > > > However, OpenSRS has stated on many occasions that the > > > domain holder has 40 days from deactivation > to renew the > > > domain. Frankly I would like to see that > shorten to 5 days > > > and then the domain make available for > re-registration. > > > > > > If a domain is being used, it will be renewed > by the time > > > the holder receives three warnings. If it is > not being > > > used, it should be returned to the general > pool so somebody > > > else can use it. > > > > > > This issue here is individual responsibility. > The domain > > > holder has the responsibility to renew the > domain within the > > > renewal period if they wish to maintain the > domain. And at > > > the low prices charged today, they have no > one to blame but > > > themselves if they can not raise enough money > to renew the > > > domain for another year within 60 days of renewal. > > > > > > How can you claim that you or the domain > holder has been > > > victimized by cancellation after receiving so > many advance > > > warnings that payment was due? > > > > > > We hear the same cries when we suspend a > hosting account for > > > non-payment. I forgot, it's not fair you > turn my site off. > > > Never mind that we send them seven warnings, > one per day, > > > that their payment was past due and the > account would be > > > suspend on the seventh day if payment was not > received. > > > > You are very generous. > > We suspend them after 24 hours. > > Suspension really encourages them to come up > with the cash. > > > > Gordon > > Hostroute.com > > >
