If they have no interest in managing the domain, send them the username and
password and have them send it to you :)
As for how support handled this matter, you'd be amazed at the sheer volume
of emails we get from wayward registrants asking for their usernames and
passwords. You got a canned response, from an overloaded support
department. I would somewhat cut them some slack - especially considering
the answer to your question is already in the aptly named Support FAQ :)
Charles Daminato
OpenSRS Product Manager
Tucows Inc. - [EMAIL PROTECTED]
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Stewart Boutcher
> Sent: May 3, 2001 9:22 AM
> To: OpenSRS Discuss List
> Subject: Re: OpenSRS support - dismal or merely misguided?
>
>
>
> > I submit that 'the usual channels' is referring to the 'Email
> password to
> > registrant' feature that we've had built into the reseller web interface
> > since day one. You can use that to send the password to the
> admin contact,
> > who can then manage the domain.
>
> Said registrant who is not the slightest bit interested in
> managing the domain,
> being under the view that this is what they pay us for.
>
> I have no doubt we will be revisting this subject, so for now, I
> will say no more.
>
> Best Regards,
> --
> Stewart Boutcher Systems Support
> [EMAIL PROTECTED]
>
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