Hey Josh -
Apologies for our delayed support response - the guys are a little backed
up from the long weekend. I also suspect they may be doing some digging on
this issue.
AFAIK, confirmation messages should go out within 120 minutes of a
transaction, generally much sooner. We did have some issues on the weekend
where some messages got delayed, and clearing the backlog has pushed our
processing times out. We are still assessing the impact and root causes of
this issue, hence the "less than detailed" info.
There was a thread this weekend that did address this. (
http://www.opensrs.org/archives/discuss-list/0105/0397.html )
From my tests, the queue has cleared now, and our processing times are
back to normal, so I believe this can treated as an anomalous situation. If
you continue to have processing problems, please let support know with as
many details as possible. They will respond to your original message.
FWIW, no messages were *missed*, they were <ahem>, delayed. I appreciate
that this subtle difference is still annoying, and we are taking steps to
ensure our mail processing performs at a consistent predictable level.
Regards,
sA
At 12:31 AM 5/23/01 -0400, Josh Levine wrote:
>I sent the following message to OpenSRS support on the 20th and as of
>now have not yet received a response. Since I sent this message I have
>had two renewal requests sent (and received the confirmation from the
>script) but did not receive the confirmation from OpenSRS until exactly
>13 hours later. Is anybody else experiencing similar problems?
>
> > Twice in the last couple of days, I have had orders processed
> > without receiving the confirmation from the OpenSRS server - I only
> > received the notification from the scripts themselves.
> >
> > The first was a new order - order #3049528 and occurred on the
> > 18th.
> >
> > The second time was a renewal - order #3106376 and occurred on
> > the 20th.
> >
> > I have never experienced this before, but I really need the
> > notification to work as I process orders immediately and rely on the
> > notifications to insure that my customers are charged the
> > apropriate amounts.
> >
> > Thanks for your help,
> > Josh Levine
>
>--Josh Levine
Scott Allan
Director OpenSRS
[EMAIL PROTECTED]
