I understand that, but explaining to the customer why they have paid twice
and only got one year is another matter. All they see is that there was no
problem whilst with Network Solutions and said problem only occurred with
the transfer to OpenSRS.
It doesn't look good on us as the reseller or on OpenSRS - it just looks
like passing the buck.
Alex
-----Original Message-----
From: Charles Daminato [mailto:[EMAIL PROTECTED]]
Sent: 19 July 2001 14:37
To: Alex Kells; [EMAIL PROTECTED]
Subject: RE: NSI... changing WHOIS but not actual record? Or OpenSRS
probl em?
Alex,
Unfortunately, we have little, if any, control over this. We issue a
transfer request, the domain comes to us, the Registry applies a year. :(
Charles Daminato
OpenSRS Product Manager
Tucows Inc. - [EMAIL PROTECTED]
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Alex Kells
> Sent: July 19, 2001 9:02 AM
> To: [EMAIL PROTECTED]
> Subject: RE: NSI... changing WHOIS but not actual record? Or OpenSRS
> probl em?
>
>
> I've waited longer than 5 days between payment to NetSol and transfer to
> OpenSRS. Same problem occurs. I've tried calling NetSol, but get the
> standard answer of they can't renew the domain as it's no longer with them
> (duh) and they do not issue refunds.
>
> Alex
>
> -----Original Message-----
> From: Charles Daminato [mailto:[EMAIL PROTECTED]]
> Sent: 19 July 2001 13:56
> To: Alex Kells
> Cc: [EMAIL PROTECTED]
> Subject: RE: NSI... changing WHOIS but not actual record? Or OpenSRS
> probl em?
>
>
> Alex,
>
> We ourselves show the actual expiry directly from the Registry. Some
> registrars, however, have had a habit of selling 5 years, only registering
> one (showing 5 in whois), and waiting each year to renew the domain once
> (imagine the registrant's surprise when they transfer the domain and lose
> several years).
>
> Also - if a domain is renewed at Registrar A, and then transfered to
> Registrar B in less than 5 days, Registrar A (this is RRP/Registry
> "business rules") gets a REFUND for the initial renewal. The registrant
> has every course of action to get their money back ("no money back" policy
> or otherwise)
>
> Charles Daminato
> TUCOWS Product Manager
> [EMAIL PROTECTED]
>
> On Thu, 19 Jul 2001, Alex Kells wrote:
>
> > It's all very well saying that the WHOIS is not authoritive for expiry
> > dates, but only Registars have access to the actual database that is
> > authoritive.
> >
> > Alex
> >
> > -----Original Message-----
> > From: erolM [mailto:[EMAIL PROTECTED]]
> > Sent: 15 July 2001 15:34
> > To: Jo Shea - Danjo Creations
> > Cc: [EMAIL PROTECTED]
> > Subject: Re: NSI... changing WHOIS but not actual record? Or OpenSRS
> > problem?
> >
> >
> > Hello,
> >
> > The fact that the domains went through does not mean that NSI,
> renewed the
> > domain for one year. The WHOIS may have been altered to reflect the new
> > "expiration" date, but in this case I am doubting that they actually
> > renewed the domain ( with the registry ) as the registry will
> > automagically renew a domain for one year during a transfer.
> > My guess as to what happens ( as I have seen a fair number of
> them )...NSI
> > is unlocking and altering WHOIS once they receive payment, but not
> renewing
> > with the registry ASAP ( as they have the 40 day buffer before
> the domain
> > actually expires ).
> > Remember, registrars are only authoratative for the expiry dates
> > they publish in their WHOIS DB , and this does not mean that
> the WHOIS DB
> > will reflect the ( correct ) registry expiration date.
> >
> >
> >
> > What I would do: inform your clients to charge back the renewal
> with NSI,
> > as they never received the sservice that they paid for.
> >
> >
> > On Sat, 14 Jul 2001, Jo Shea - Danjo Creations wrote:
> >
> > > On June 7, I submitted transfer # 3306731
> > > On June 8, I submitted transfer # 3315374
> > >
> > > Both timed out waiting registry approval - the first had
> expired 2 days
> > > earlier, the second one the same day, so NSI didn't ACK them. That was
> > fine.
> > > Both customers were notified and both paid NSI via credit card for 1
> year.
> > I
> > > watched the WHOIS records at NSI, and as soon as I saw that the expiry
> > dates
> > > on them had been updated to 2002, I replaced the transfer requests on
> June
> > > 26, which both went through successfuly then. I assumed that
> the updated
> > > date meant their payments were fully processed (with NSI, I
> guess that's
> a
> > > dumb thing to assume anything!) The fact that they went
> through tells me
> > NSI
> > > had it on record that they were paid up to date, else they would have
> > failed
> > > again, right?
> > >
> > > The problem is their expiry date still shows 2002 - it should be 2003
> now.
> > > Is this the fault of NSI or OpenSRS ? Who did not add the
> year? And what
> > do
> > > I do to get it fixed?
> > >
> > >
> > > Jo Shea
> > > http://DanjoCreations
> > >
> >
> > ---------------------------------------
> > 'Use the force, read the source.'
> > -Unknown
> >
> > http://home.samurai.com/~erol/ateam.jpg
> >
