I'll work internally to see if we can't get any movement on this policy with
VeriSign/ICANN. I agree with you - if I pay for a year, I would like that
year (thank you very much).
Charles Daminato
OpenSRS Product Manager
Tucows Inc. - [EMAIL PROTECTED]
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Alex Kells
> Sent: July 19, 2001 9:47 AM
> To: [EMAIL PROTECTED]
> Subject: RE: NSI... changing WHOIS but not actual record? Or OpenSRS
> probl em?
>
>
> I understand that, but explaining to the customer why they have paid twice
> and only got one year is another matter. All they see is that there was no
> problem whilst with Network Solutions and said problem only occurred with
> the transfer to OpenSRS.
>
> It doesn't look good on us as the reseller or on OpenSRS - it just looks
> like passing the buck.
>
> Alex
>
> -----Original Message-----
> From: Charles Daminato [mailto:[EMAIL PROTECTED]]
> Sent: 19 July 2001 14:37
> To: Alex Kells; [EMAIL PROTECTED]
> Subject: RE: NSI... changing WHOIS but not actual record? Or OpenSRS
> probl em?
>
>
> Alex,
>
> Unfortunately, we have little, if any, control over this. We issue a
> transfer request, the domain comes to us, the Registry applies a year. :(
>
> Charles Daminato
> OpenSRS Product Manager
> Tucows Inc. - [EMAIL PROTECTED]
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Alex Kells
> > Sent: July 19, 2001 9:02 AM
> > To: [EMAIL PROTECTED]
> > Subject: RE: NSI... changing WHOIS but not actual record? Or OpenSRS
> > probl em?
> >
> >
> > I've waited longer than 5 days between payment to NetSol and transfer to
> > OpenSRS. Same problem occurs. I've tried calling NetSol, but get the
> > standard answer of they can't renew the domain as it's no
> longer with them
> > (duh) and they do not issue refunds.
> >
> > Alex
> >
> > -----Original Message-----
> > From: Charles Daminato [mailto:[EMAIL PROTECTED]]
> > Sent: 19 July 2001 13:56
> > To: Alex Kells
> > Cc: [EMAIL PROTECTED]
> > Subject: RE: NSI... changing WHOIS but not actual record? Or OpenSRS
> > probl em?
> >
> >
> > Alex,
> >
> > We ourselves show the actual expiry directly from the Registry. Some
> > registrars, however, have had a habit of selling 5 years, only
> registering
> > one (showing 5 in whois), and waiting each year to renew the domain once
> > (imagine the registrant's surprise when they transfer the
> domain and lose
> > several years).
> >
> > Also - if a domain is renewed at Registrar A, and then transfered to
> > Registrar B in less than 5 days, Registrar A (this is RRP/Registry
> > "business rules") gets a REFUND for the initial renewal. The registrant
> > has every course of action to get their money back ("no money
> back" policy
> > or otherwise)
> >
> > Charles Daminato
> > TUCOWS Product Manager
> > [EMAIL PROTECTED]
> >
> > On Thu, 19 Jul 2001, Alex Kells wrote:
> >
> > > It's all very well saying that the WHOIS is not authoritive for expiry
> > > dates, but only Registars have access to the actual database that is
> > > authoritive.
> > >
> > > Alex
> > >
> > > -----Original Message-----
> > > From: erolM [mailto:[EMAIL PROTECTED]]
> > > Sent: 15 July 2001 15:34
> > > To: Jo Shea - Danjo Creations
> > > Cc: [EMAIL PROTECTED]
> > > Subject: Re: NSI... changing WHOIS but not actual record? Or OpenSRS
> > > problem?
> > >
> > >
> > > Hello,
> > >
> > > The fact that the domains went through does not mean that NSI,
> > renewed the
> > > domain for one year. The WHOIS may have been altered to
> reflect the new
> > > "expiration" date, but in this case I am doubting that they actually
> > > renewed the domain ( with the registry ) as the registry will
> > > automagically renew a domain for one year during a transfer.
> > > My guess as to what happens ( as I have seen a fair number of
> > them )...NSI
> > > is unlocking and altering WHOIS once they receive payment, but not
> > renewing
> > > with the registry ASAP ( as they have the 40 day buffer before
> > the domain
> > > actually expires ).
> > > Remember, registrars are only authoratative for the expiry dates
> > > they publish in their WHOIS DB , and this does not mean that
> > the WHOIS DB
> > > will reflect the ( correct ) registry expiration date.
> > >
> > >
> > >
> > > What I would do: inform your clients to charge back the renewal
> > with NSI,
> > > as they never received the sservice that they paid for.
> > >
> > >
> > > On Sat, 14 Jul 2001, Jo Shea - Danjo Creations wrote:
> > >
> > > > On June 7, I submitted transfer # 3306731
> > > > On June 8, I submitted transfer # 3315374
> > > >
> > > > Both timed out waiting registry approval - the first had
> > expired 2 days
> > > > earlier, the second one the same day, so NSI didn't ACK
> them. That was
> > > fine.
> > > > Both customers were notified and both paid NSI via credit card for 1
> > year.
> > > I
> > > > watched the WHOIS records at NSI, and as soon as I saw that
> the expiry
> > > dates
> > > > on them had been updated to 2002, I replaced the transfer
> requests on
> > June
> > > > 26, which both went through successfuly then. I assumed that
> > the updated
> > > > date meant their payments were fully processed (with NSI, I
> > guess that's
> > a
> > > > dumb thing to assume anything!) The fact that they went
> > through tells me
> > > NSI
> > > > had it on record that they were paid up to date, else they
> would have
> > > failed
> > > > again, right?
> > > >
> > > > The problem is their expiry date still shows 2002 - it
> should be 2003
> > now.
> > > > Is this the fault of NSI or OpenSRS ? Who did not add the
> > year? And what
> > > do
> > > > I do to get it fixed?
> > > >
> > > >
> > > > Jo Shea
> > > > http://DanjoCreations
> > > >
> > >
> > > ---------------------------------------
> > > 'Use the force, read the source.'
> > > -Unknown
> > >
> > > http://home.samurai.com/~erol/ateam.jpg
> > >
