A simple disclaimer on the renewal notice "please disregard this notice if
you have already renewed" should be good enough in the mean time. In
fact, we always include a similar message on all of our renewal
notices for all of our services. Many times payment can be processed
between the time a notice is generated and sent.
On Tue, 14 Aug 2001, Charles Daminato wrote:
> Dave is correct - since we had to split up the processes running for
> RSP->RSP transfers, the move is done at a different time than the renewal.
> One small side effect (which we're in the process of repairing) is these
> domains are in a state that makes them appear unrenewed in some cases.
>
> A fix is already in the works and should be available (ready for the
> predictable tagline?) "Real Soon Now (tm)" :)
>
> Charles Daminato
> TUCOWS Product Manager
> [EMAIL PROTECTED]
>
> On Tue, 14 Aug 2001, Dave Warren wrote:
>
> > > Even more odd, the two domains listed were just transferred from another
> > > reseller (both are listed as having completed transfer at 05:23 on Aug
> > 11),
> > > so they were already renewed for a year. We don't automatically process
> > > renewal messages, so it's not a big deal, but we are getting ready to...
> > it
> > > would have been embarrassing to send a new customer who just transferred
> > to
> > > us from another reseller a message saying they need to renew -- especially
> > > since the transfer was prompted by the other reseller's renewal reminder!
> >
> > After a transfer the domain's end date is not updated immediately. Could
> > this be why?
> >
> >
> > ========================================================
> > Dave Warren,
> > devilsplayground.net administrator
> > Email: [EMAIL PROTECTED]
> > ========================================================
> >
> >
> >
>
>
