We just wrote into our terms and conditions that there are no refunds beyond
this point. If the transfer is declined, failed, whatever, we'll do what we
can to make it right, but we will not refund their money.
If they don't like more terms and conditions, fair enough, but if they care
about them, then they should honour the ones they already agreed to, eh?
If only customers would go for that logic..
----- Original Message -----
From: "ST" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, September 25, 2001 12:45 PM
Subject: Domain transfer declined by owner
> Has anyone ever received a transfer failure notice saying that the
> transfer failed because the owner declined it (did not accept the
> terms)?
>
> I had a customer decline the terms. When we didn't automatically refund
> their money, they e-mailed us. That's when I realized we apparently
> never received the transfer failure notification. I've been with
> OpenSRS for a long time, and I have processed many transfers, but I have
> never had one fail because the owner declined it. At least, I didn't
> think so. But now I'm wondering if there's a bug in the system that's
> keeping the transfer failures from being sent when the owner declines
> it. Does anyone have any evidence to the contrary?
>
> Incidentally, the customer declined the transfer because apparently she
> was mad that after making payment, there were more terms to agree to,
> when the owner approves the transfer. I guess she thought we were tying
> to me sneaky or something.
>
> ST
>
>
========================================================
Dave Warren,
devilsplayground.net administrator
Email: [EMAIL PROTECTED]
========================================================
